Direct Sales Workforce Optimizer — Real‑Time Analytics

Allstate Foundation; South Dakota; On-site; USD 48,000 - 70,000; Full time

Job summary

Allstate Foundation in the United States is seeking a Direct Sales Workforce Management Consultant to help ensure our contact centers meet sales and service goals with precise scheduling and real-time performance analysis. You will monitor trends, advise on staffing, and coordinate training and telephony skills while partnering with leaders across the business to deliver strong customer experiences.

Experience with Verint, AWS, Avaya, or similar platforms is a plus; we offer a collaborative team

Qualifications

• 2+ years of relevant workforce management or operations experience.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, changing environment.
• Systems-oriented with comfort using multiple technologies.

Responsibilities

• Monitor real-time contact center performance and optimize staffing.
• Analyze forecasts, volume trends, and key metrics to recommend solutions.
• Evaluate scheduling requests and balance workload with forecasts.
• Support training schedules and telephony skilling initiatives.
• Collaborate with leaders and associates to improve customer experience.
• Operate Verint, AWS, and Avaya platforms for scheduling and reporting.

Skills

Analytical thinking

Problem solving

Process improvements

Workforce management (WFM)

Business administration

Performance management (PM)

Job description

Allstate Foundation in the United States is seeking a Direct Sales Workforce Management Consultant to help ensure our contact centers meet sales and service goals with precise scheduling and real-time performance analysis. You will monitor trends, advise on staffing, and coordinate training and telephony skills while partnering with leaders across the business to deliver strong customer experiences.

Experience with Verint, AWS, Avaya, or similar platforms is a plus; we offer a collaborative team