Remote Direct Sales Workforce Optimizer

Allstate; United States; Remote; USD 48.000 - 70.000; Vollzeit

Zusammenfassung

Allstate is seeking a Direct Sales Workforce Management Consultant to ensure our contact centers have the right resources to meet sales and service goals. You will monitor real-time performance, analyze workforce trends, and make timely staffing recommendations, while coordinating scheduling, training coordination, and telephony skilling across Verint, AWS, Avaya, and Alvaria.

This role rewards analytical thinking, proactive decision making, and clear collaboration with associates and leaders to

Qualifikationen

• 2+ years of relevant experience preferred.
• Analytical and proactive problem-solver with customer focus.
• Ability to navigate fast-changing contact-center environments.

Aufgaben

• Monitor real-time contact center performance and act to meet service-level goals.
• Analyze call forecasts, volume trends, AHT, agent adherence, and ancillary time.
• Evaluate scheduling requests balancing forecasted staffing requirements.
• Support training schedules and telephony skilling.
• Collaborate with leaders to optimize workforce management processes.

Kenntnisse

Analytical thinking

Decision making

Staffing coordination

Cross-functional collaboration

Data-driven

Tools

Verint

AWS

Avaya

Alvaria

Jobbeschreibung

Allstate is seeking a Direct Sales Workforce Management Consultant to ensure our contact centers have the right resources to meet sales and service goals. You will monitor real-time performance, analyze workforce trends, and make timely staffing recommendations, while coordinating scheduling, training coordination, and telephony skilling across Verint, AWS, Avaya, and Alvaria.

This role rewards analytical thinking, proactive decision making, and clear collaboration with associates and leaders to