Direct Sales WFM Consultant — Real-Time Analytics

Allstate; United States; On-site; USD 48,000 - 70,000; Full time

Job summary

Allstate is seeking a Direct Sales Workforce Management Consultant to ensure contact centers are equipped to meet sales and service goals. You will monitor real-time performance, analyze workforce trends, and make timely recommendations across the organization.

The role emphasizes analytical thinking, proactive decision-making, and collaboration with associates and leaders to optimize scheduling, training, and staffing initiatives in a dynamic environment.

Qualifications

• 2+ years of workforce management or related experience.
• Experience supporting contact center operations and scheduling.

Responsibilities

• Monitor real-time contact center performance and take proactive actions.
• Analyze workforce and contact center metrics to identify trends.
• Evaluate and process agent scheduling requests, including time away and overtime.
• Support training schedules and staffing initiatives.
• Communicate clearly with associates and leaders across the business.

Skills

Analytical thinking

Problem solving

Adaptability

Collaboration

Systems thinking

Job description

Allstate is seeking a Direct Sales Workforce Management Consultant to ensure contact centers are equipped to meet sales and service goals. You will monitor real-time performance, analyze workforce trends, and make timely recommendations across the organization.

The role emphasizes analytical thinking, proactive decision-making, and collaboration with associates and leaders to optimize scheduling, training, and staffing initiatives in a dynamic environment.