Direct Mail Production - Cards

Citi; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Citi is seeking a Program Management Sr Analyst to oversee end-to-end direct mail production for credit card campaigns. The role combines strategic planning with hands-on execution across Marketing, CrM, MIM and Finance, requiring strong analytics and cross-functional leadership.

You will drive production planning, optimize processes, lead change initiatives, manage budgets and ensure compliance with Citi standards, while coaching junior staff and collaborating with diverse internal stakeholders.

Qualifications

• 5-8 years of direct mail planning and execution experience.
• Data oriented with complex customer data.
• Direct and proven experience in cost reduction initiatives.
• Strong understanding of pricing strategies and supplier offerings.

Responsibilities

• Partner with Marketing, CrM, MIM, and CFO teams to execute production of large and small scale direct mail programs.
• Manage creative and production planning for direct mail campaigns through deployment.
• Drive innovation to develop new creatives and process efficiencies.
• Identify opportunities for production efficiencies and standardization across the Consumer Businesses.

Skills

Direct mail planning

Data analysis

Cost reduction

Pricing strategies

Operational change

Communication

Cross-functional collaboration

Excel/PowerPoint

Education

Bachelor's degree

Job description

Direct Mail Production - Cards

Job Req Id:

26994102

Location(s):

Heredia, Provincia de Heredia, Costa Rica

Job Type:

Hybrid

Posted:

Sep. 10, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Program Management Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• Partner with Marketing, CrM, MIM, and CFO teams to execute the production of large and small scale Credit Card Direct Mail programs. Program complexity runs from large mailings through less complex solo mailings
• Execute Marketing Programs-Manage the creative and production planning for direct mail campaigns through deployment
• Drive Innovation across the teams to develop new creatives and process efficiencies
• Identify opportunities for production efficiencies, production consolidation and standardization by leading initiatives across the Consumer Businesses
• Utilize production and data management expertise to lead marketing units in creating customer centric communications.
• Partner across the Direct Mail Production Channel to drive cross group savings
• Manage and report all Program Financials ( production, postage CPPs, actual and forecast) to supported businesses and CFO
• Manage all audits to Citi Quality Standards
• Ensure adherence to all Compliance & Regulatory Standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5-8 years of direct mail planning and execution experience
• Data oriented, emphasis on complex customer data
• Direct and proven experience in cost reduction initiatives
• Broad knowledge of pricing strategies and BPO supplier offerings
• Demonstrated understanding of changing operational models
• Forward thinker with ability to change direction and drive change amongst peers and internal clients
• Strong interpersonal and written/oral communication skills
• Self motivated with ability to drive results with sense of urgency
• Ability to collaborate across businesses and functions and create support, influence wide range of stakeholders, including Senior Management
• Promotes a strong culture of teamwork across organizational boundaries
• Strong Word/Excel/PowerPoint skills preferred

Education

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Marketing

Job Family:

Marketing Program Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.