Governance Reporting & Analysis Sr. Analyst - C12 - HEREDIA

Citi; New York (NY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Citi is seeking a Governance Reporting & Analysis Sr. Analyst to drive remediation analytics for the USCC Centralized Customer Remediation Team.

The role focuses on managing population analyses, documenting outputs to internal audit and regulatory standards, and guiding remediation lifecycles with strong cross‑functional collaboration. The successful candidate will possess 3+ years of analytics experience, proficiency in SAS/SQL and Python or R, and excellent communication skills to influence

Qualifications

• 3+ years of relevant experience.
• Prior Data Analytics or Remediation experience preferred.
• Intermediate knowledge of programming languages (e.g., SAS/SQL, Python and/or R).
• Experience creating and analyzing large complex datasets with ability to identify trends.
• Strong analytical skills with attention to detail and accuracy.
• Proficiency in Microsoft Office – Excel, PowerPoint, Word.

Responsibilities

• Owns, designs, and manages remediation population and impact analyses for USCC issues, including Regulatory.
• Create comprehensive documentation conforming to Internal Audit and Regulatory expectations.
• Provide effective challenge throughout the data remediation lifecycle (root cause analysis, planning, queries, and post remediation).
• Challenge preconceived notions about data to ensure complete universe of impacted customers is identified.
• Cultivate and support a sustainable control environment by improving identified opportunities.
• Assess risk when business decisions are made.

Skills

Data analytics

Remediation experience

SAS/SQL/Python/R

Excel

Project management

Communication skills

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

Job description

Governance Reporting & Analysis Sr. Analyst - C12 - HEREDIA

Job Req Id:

26991551

Location(s):

Heredia, Provincia de Heredia, Costa Rica

Job Type:

Hybrid

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Individuals in Governance Reporting & Analysis are responsible for driving customer remediation analytics to completion including execution and validation. This position will be part of the USCC Centralized Customer Remediation Team (CCRT). The objective of the USCC CCRT is to quickly assess and identify customer impacts and ensure remediation is completed promptly with the appropriate detailed documentation required by Internal Audit and the Regulators. These activities will be conducted in close partnership with the Issue Owners and Managers within U.S. Consumer Cards. Excellent communication skills are required to negotiate internally, often at a senior level. Highly developed communication and diplomacy skills are required, to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. This role is for an individual contributor.

Responsibilities

• Owns, designs, and manages client remediation population and impact analyses for USCC owned and impacted issues, including those that are Regulatory.
• Create comprehensive documentation that conforms to Internal Audit and Regulatory expectations.
• Provide effective challenge throughout the data remediation lifecycle (including root cause analysis, remediation planning, code review for queries related to population completeness planning and execution criteria, and post remediation implementation).
• Challenge preconceived notions about data to ensure no stone is left unturned to identify complete universe of impacted customers is uncovered.
• Cultivate and support a sustainable and repeatable control environment by continuing to improve identified opportunities.
• Appropriately assess risk when business decisions are made.

Recommended Qualifications

• 3+ years relevant experience
• Prior Data Analytics or Remediation experience within Banking Industry is preferred.
• Intermediate knowledge of programming languages (e.g., SAS/SQL, Python and/or R).
• Experience creating and analyzing large complex datasets with the ability to identify, analyze, and interpret trends or patterns.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Should have proficiency in Microsoft Office – particularly Excel (metrics and data analysis), PowerPoint (presentation decks), and Word (writing and editing procedural and technical documentation).
• Project management knowledge and experience working with diverse groups of stakeholders to achieve milestones and deadlines.
• Proven ability to manage multiple, concurrent large-scale projects from ideation through testing and implementation.
  

Education

Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Governance Reporting & Analysis

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Constructive Debate, Controls Lifecycle, Data Analysis, Digital Skills (Including AI), Escalation Management, Governance, Management Reporting, Needs Assessment, Risk Management Lifecycle.

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