Direct Mail-in Repair Associate

Asurion; Orlando (FL); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

401k with employer match potential

Generous paid time off

Paid holidays

Tuition reimbursement

Ongoing training to grow your skills

Job summary

Asurion is seeking a Direct Mail-in Repair Associate in Orlando to receive, process, and ship devices mailed in by subscribers, ensuring timely commitments. The DMIR role involves verifying orders, unlocking devices, wiping data, and inspecting items.

The position is full-time, hourly, with a starting pay of $16.25 per hour plus quarterly incentives. The role requires standing or sitting as needed, lifting up to 50 pounds, and maintaining a clean, organized workspace.

Qualifications

• Ability to apply problem solving techniques in day-to-day activities.
• High energy, detail oriented, sense of urgency in a fast-paced environment.
• Strong communication and presentation skills.
• Must be able to work with a diverse team.
• Proficient with Microsoft Office Suite.
• Ability to multi-task in a fast-paced environment.
• Respect Asurion core values and policies.

Responsibilities

• Assist in Investigating Correct Sales Order and Correct type of return
• Confirm Original Equipment (Salvage) and Product Returns (Devices shipped by Asurion)
• For Product Returns: Correct Vendor, PO and Receipt Date
• Research and Identify devices, i.e. unlocking devices to locate ESN/MEID/IMEI
• Collect and return subscriber equipment and misdirected items
• Unlock device and wipe data prior to repair processing
• Label and secure devices that cannot be unlocked or wiped
• Package, track, and ship repairs
• Promote the company's Core Values and adherence to those values
• Collaborate pro-actively and successfully across departmental boundaries
• Maintain satisfactory quality performance levels
• Maintain a clean and organized work area
• Based on business needs to be able to stand or sit
• Any other duties assigned by Leadership based on business needs/customer risk
• Verify the accuracy of and timely transfer inventory parts into and out of Receiving Inspection locations
• Using various tools to create inspection orders as needed to fulfill daily shipment needs
• Monitor inventory levels and work with management to ensure a continuous flow of work to the floor

Skills

Problem solving

High energy

Communication

Teamwork

Multitasking

Diversity awareness

Tools

Microsoft Office

Job description

At Asurion we’re obsessed with gadgets and gizmos. We’re the folks standing in line on launch day waiting for the latest smartphone or gaming console. We love all things tech and we’re experts at what we do.

The Direct Mail-in Repair Associate is responsible for receiving, processing, and shipping of devices mailed in by subscribers in a timely manner.

The DMIR Associate reviews daily customer commitments are met by ensuring product is accurately moved into and out of the department and inspection orders are created as needed to clear priorities.

Starting Pay – $16.25, per hour + quarterly incentive

Primary Responsibilities

• Assist in Investigating Correct Sales Order and Correct type of return
• Confirm Original Equipment (Salvage) and Product Returns (Devices shipped by Asurion)
• For Product Returns: Correct Vendor, PO and Receipt Date
• Research and Identify devices, i.e. unlocking devices (such as iPhones, Net Books, Tablets) to locate ESN/MEID/IMEI
• Collect and return subscriber equipment (i.e. misdirected returns, memory cards, accessories, personal items and mail back to subscribers as requested)
• Unlock device and wipe data prior to repair processing
• Properly label and secure devices that cannot be unlocked or wiped
• Package, track, and ship repairs
• Promote the company's Core Values and adherence to those values
• Collaborate pro-actively and successfully across departmental boundaries
• Maintain satisfactory quality performance levels
• Maintain a clean and organized work area
• Based on business needs to be able to stand or sit
• Any other duties assigned by Leadership based on business needs/customer risk
• Verify the accuracy of and timely transfer inventory parts into and out of Receiving Inspection locations
• Using various tools to create inspection orders as needed to fulfill daily shipment needs
• Monitor inventory levels and work with management to ensure a continuous flow of work to the floor

What You'll Bring to the Team

• Demonstrate the ability to understand and apply problem solving techniques in day-to-day activities
• High energy level, detail oriented, exhibit a sense of urgency and initiative to perform in a fast-paced environment
• Strong communication and presentation skills
• Must be able to work with a well diverse team
• Computer skills in Microsoft Office Suite
• Must be able to multi-task within a fast-paced environment
• Respect core values of Asurion and comply with the Company's policies and procedures

What We Offer

• Competitive pay
• Health, dental, and vision insurance
• 401k with employer match potential
• Generous paid time off
• Paid holidays
• Tuition reimbursement
• Ongoing training to grow your skills

Work Environment and Abilities

The DMIR Associate works in a climate-controlled warehouse environment. The DMIR Associate must be able to stand for long periods of time and work in a repetitive motion. This person must be able to lift up to 50 pounds.

Position Type / Expected Hours of Work

This position is a full-time, hourly role. Workdays and hours may vary.

EEO Statement

It is the policy of uBreakiFix to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, sex (with or without sexual conduct), age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

uBreakiFix prohibits and will not tolerate any such discrimination or harassment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Asurion Way

• Customer First – We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team – We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent – We’re not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity – We take ownership and pride in the work we do. We build trust-based relationships and do what’s right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.