Direct Loan Processing Coordinator — 2nd Shift

SCCU Simple; Melbourne (FL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition reimbursement

PTO

Birthday PTO

Federal holidays

Discounts on SCCU products

Job summary

Space Coast Credit Union (SCCU) is hiring a Direct Loan Processing Coordinator for the 2nd shift at the Melbourne, FL headquarters. You will prepare and transmit approved loans, ensuring timely closings and supporting Direct Processing and Consumer Lending teams.

Ideal candidates have a high school diploma and 1–3 years in customer service or lending. The role offers competitive pay, benefits, tuition assistance, generous PTO, and flexible scheduling options.

Qualifications

• High School diploma or equivalent.
• 1-3 years prior experience in a customer service or lending related field.
• Banking experience a plus.

Responsibilities

• Manage incomplete consumer applications for closing, both in branch and electronically, ensuring all documentation is accurate, complete and compliant with regulatory and credit union procedures.
• Monitor multiple submission channels for additional applications in progress, updating information and requesting additional documentation as needed.
• Make outbound calls to members and internal partners to resolve pending items, gather required information, and move applications forward.
• Proactively collaborate with the Direct Loan Processor and other Consumer Lending team members to resolve issues and ensure smooth progression of loan applications.
• Respond to incoming telephone inquiries regarding direct loans from internal departments, members and SCCU team members by providing timely status updates and resolving questions.
• Assist peers with loan applications as needed, supporting team efficiency and workflow by helping to resolve outstanding items.
• Demonstrate strong self-motivation, independent problem-solving skills, requiring minimal supervision, to maximize productivity, efficiency and member satisfaction.
• Recommend improvements to work methods or procedures to enhance efficiency and quality of results.
• Maintain reliable attendance and punctuality, which are essential functions of this role.

Skills

Customer service

Lending

Communication

Documentation

Education

High School diploma

Job description

Space Coast Credit Union (SCCU) is hiring a Direct Loan Processing Coordinator for the 2nd shift at the Melbourne, FL headquarters. You will prepare and transmit approved loans, ensuring timely closings and supporting Direct Processing and Consumer Lending teams.

Ideal candidates have a high school diploma and 1–3 years in customer service or lending. The role offers competitive pay, benefits, tuition assistance, generous PTO, and flexible scheduling options.