Member-Focused Loan Processor

Space Coast Credit Union; Florida; On-site; USD 30,307 - 31,684; Full time

Benefits offered by this job

Health & Wellness

401(k) match

Tuition reimbursement

PTO & holidays

Job summary

Space Coast Credit Union (SCCU) is seeking a Direct Loan Processor at the Miramar Operations Center in Miramar, FL to prepare and transmit approved loans, ensuring timely closings and supporting Express Sales lending efforts. The role requires 1-3 years in processing or lending, and a High School diploma or equivalent.

Join SCCU, a not-for-profit member-focused organization offering competitive pay, comprehensive health coverage, retirement plans, and tuition assistance, with flexible scheduling

Qualifications

• High School diploma or equivalent required.
• 1-3 years prior experience in a processing or lending related field required, banking experience a plus.

Responsibilities

• Prepare consumer loan and deposit applications for closing, both in branch and electronically, ensuring all closing documentation is accurate, complete, and compliant with regulatory requirements and credit union procedures.
• Verify all loan and deposit application approval conditions are satisfied in accordance with department procedures prior to closing.
• Book loan and deposit applications and ensure accurate and timely disbursement of funds to dealerships, other financial institutions, members and private sellers.
• Support Direct Loan Processing Coordinator by gathering information, researching records, following up on details, and assessing needs efficiently; communicate findings to the requesting party to support and maintain profitable relationships.
• Respond to incoming telephone inquiries regarding direct loans from internal departments, members and SCCU team members by providing timely status updates and resolving questions.
• Provide promptly to branch inquiries regarding loan documentation; maintain availability in the call queue to ensure timely handling of member calls; prepare corrections as needed to support branch and member requirements and ensure documentation accuracy.
• Adhere to established productivity and loan quality standards to meet service-level expectations.
• Support the sales efforts of the Express Sales team by providing members with appropriate product and service information to strengthen the overall SCCU cooperative/member relationship.
• Communicate effectively in person, by phone, and in writing, expressing ideas clearly and concisely while adhering to established member service standards.
• Adapt effectively to changing environments by adjusting work style and priorities, responding quickly to new situations, and reorganizing tasks to address urgent needs.
• Demonstrating strong self-motivation and independent problem-solving skills with minimal supervision, to maximize productivity, efficiency, and member satisfaction; recommend process improvements to enhance efficiency and outcomes.
• Maintain reliable attendance and punctuality, as these are essential functions of the role.

Education

High School diploma or equivalent

Job description

Space Coast Credit Union (SCCU) is seeking a Direct Loan Processor at the Miramar Operations Center in Miramar, FL to prepare and transmit approved loans, ensuring timely closings and supporting Express Sales lending efforts. The role requires 1-3 years in processing or lending, and a High School diploma or equivalent.

Join SCCU, a not-for-profit member-focused organization offering competitive pay, comprehensive health coverage, retirement plans, and tuition assistance, with flexible scheduling