Direct Distribution & Customer Success Associate

Idemitsu Lubricants America; Jeffersonville (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Annual merit-based increases

Bonuses twice per year

Generous PTO

Family-like atmosphere

Job summary

Idemitsu Lubricants America Corporation in Jeffersonville, IN is seeking an Experienced Sales Customer Support Associate to support daily customer shipments and service to customers, distributors, retailers, and the sales team. You will coordinate orders, monitor shipments, verify buybacks, and resolve issues using Zendesk, while maintaining accurate data and timely communication with internal teams.

The role offers a comprehensive compensation package, benefits from day one, merit-based

Qualifications

• High School Diploma or GED.
• 1 -3 years of clerical experience.
• PC skills including data entry, word processing, and spreadsheet creation/modification.
• Excellent customer service skills including a positive attitude, good communication, time management, and a high level of accuracy.
• Work well with team members, customers, and vendors.

Responsibilities

• Coordinate, monitor, and follow up on daily customer orders and shipments to ensure timely and accurate delivery.
• Verify and approve daily buyback shipments through the Supplier Web Portal.
• Provide responsive customer service and support to customers, distributors, retailers, and the sales team.
• Create, track, and resolve customer and order-related issues through Zendesk.
• Maintain accurate customer, product, sourcing, and retailer information within company systems.
• Track order activity, dealer changes, participation, inventory, and promotional programs.
• Prepare and distribute daily, weekly, and monthly reports related to direct distribution activities.
• Communicate and collaborate with customers, vendors, and internal teams to resolve issues and maintain a high level of customer satisfaction

Skills

Customer service

Attention to detail

Time management

Communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Job description

Idemitsu Lubricants America Corporation in Jeffersonville, IN is seeking an Experienced Sales Customer Support Associate to support daily customer shipments and service to customers, distributors, retailers, and the sales team. You will coordinate orders, monitor shipments, verify buybacks, and resolve issues using Zendesk, while maintaining accurate data and timely communication with internal teams.

The role offers a comprehensive compensation package, benefits from day one, merit-based