Sales Customer Support

Idemitsu Lubricants America; Jeffersonville (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Annual merit-based increases

Bonuses twice per year

Generous PTO

Family-like atmosphere

Job summary

Idemitsu Lubricants America Corporation in Jeffersonville, IN is seeking an Experienced Sales Customer Support Associate to support daily customer shipments and service to customers, distributors, retailers, and the sales team. You will coordinate orders, monitor shipments, verify buybacks, and resolve issues using Zendesk, while maintaining accurate data and timely communication with internal teams.

The role offers a comprehensive compensation package, benefits from day one, merit-based

Qualifications

• High School Diploma or GED.
• 1 -3 years of clerical experience.
• PC skills including data entry, word processing, and spreadsheet creation/modification.
• Excellent customer service skills including a positive attitude, good communication, time management, and a high level of accuracy.
• Work well with team members, customers, and vendors.

Responsibilities

• Coordinate, monitor, and follow up on daily customer orders and shipments to ensure timely and accurate delivery.
• Verify and approve daily buyback shipments through the Supplier Web Portal.
• Provide responsive customer service and support to customers, distributors, retailers, and the sales team.
• Create, track, and resolve customer and order-related issues through Zendesk.
• Maintain accurate customer, product, sourcing, and retailer information within company systems.
• Track order activity, dealer changes, participation, inventory, and promotional programs.
• Prepare and distribute daily, weekly, and monthly reports related to direct distribution activities.
• Communicate and collaborate with customers, vendors, and internal teams to resolve issues and maintain a high level of customer satisfaction

Skills

Customer service

Attention to detail

Time management

Communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Job description

Job DetailsLevel: ExperiencedJob Location: Jeffersonville Office - Jeffersonville, IN 47130Position Type: Full TimeTravel Percentage: NoneJob Shift: DayJob Category: Customer Service

Sales Customer Support Associate

The Direct Distribution Associate supports daily customer shipments while providing a high level of service to customers, distributors, retailers, and the sales team. This role coordinates and monitors orders, maintains accurate customer and shipment data, resolves issues, and communicates with internal and external partners to ensure orders and commitments are completed accurately and on time. The position requires strong attention to detail, organization, communication, and customer service skills.

Location

Jeffersonville, IN

Why You’ll Love It Here!

• Attractive total compensation package
• Medical, Dental, and Vision benefits on day one
• Annual merit-based performance wage increases
• Performance-based bonus opportunities twice per year
• Generous PTO package
• Family-like atmosphere that promotes growth and flexibility.

Purpose Of This Position

The purpose of this position is to ensure direct distribution orders and shipments are processed accurately and efficiently while providing exceptional support to customers, distributors, retailers, and the sales team. This role helps maintain strong customer relationships by monitoring orders, resolving issues, maintaining accurate data, and ensuring customer commitments are met.

What You’ll Be Doing

Key Responsibilities

• Coordinate, monitor, and follow up on daily customer orders and shipments to ensure timely and accurate delivery.
• Verify and approve daily buyback shipments through the Supplier Web Portal.
• Provide responsive customer service and support to customers, distributors, retailers, and the sales team.
• Create, track, and resolve customer and order-related issues through Zendesk.
• Maintain accurate customer, product, sourcing, and retailer information within company systems.
• Track order activity, dealer changes, participation, inventory, and promotional programs.
• Prepare and distribute daily, weekly, and monthly reports related to direct distribution activities.
• Communicate and collaborate with customers, vendors, and internal teams to resolve issues and maintain a high level of customer satisfaction

What You’ll Need to Succeed in this Role

• High School Diploma or GED
• 1 -3 years of clerical experience
• PC skills including data entry, word processing, and spreadsheet creation/modification
• Excellent customer service skills including a positive attitude, good communication, time management, and a high level of accuracy
• Work well with team members, customers, and vendors

About Idemitsu Lubricants America Corporation

Since 1992, Idemitsu Lubricants America Corporation (ILA) has been a leading provider of high-performance automotive lubricants, dedicated to innovation, quality, and sustainability, serving the needs of original equipment manufacturers and consumers across North America. ILA is a subsidiary of Idemitsu Kosan, based in Tokyo. Idemitsu has a strong focus on its people, demonstrated through our unique culture, together with competitive compensation, professional development, and a flexible work environment.

You can find out more at www.ilacorp.com and www.idemitsulubricants.com

Idemitsu is committed to a culture of inclusion and diversity - this commitment is embedded in our Core Values and lived through our actions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.