Direct Consumer Loan Lead & Funding Mentor

Andrews-Federal-Credit-Union; Suitland (MD); Presencial; USD 42.000 - 70.000; Jornada completa

Descripción de la vacante

Andrews Federal Credit Union in Suitland, MD is seeking an experienced Loan Processor Supervisor to oversee the direct consumer loans area and staff, ensuring timely processing and strong member service.

You will review loan processor queues, monitor volume, respond to member inquiries about policies and rates, train staff, and assist management with funding objectives in a fast-paced environment.

Formación

• 3–5 years of related loan processing and funding experience.
• Ability to multitask in a fast-paced environment.
• Strong organizational and communication skills.
• Experience with Meridian Link, Episys, and Symitar is a plus.

Responsabilidades

• Assist the manager with directing the direct consumer loans area and lending staff.
• Review loan processor queues daily to ensure timely callbacks and processing.
• Monitor loan volume and staffing; notify management of issues.
• Respond to member questions about lending policies, rates, terms, and loan limits.
• Provide coaching and mentoring to staff as an on-the-job trainer.
• Handle member complaints and escalations; take escalation calls as needed.

Conocimientos

Loan processing

Funding objectives

Customer service

Team training

Multitasking

Herramientas

Meridian Link

Episys

Symitar

Descripción del empleo

Andrews Federal Credit Union in Suitland, MD is seeking an experienced Loan Processor Supervisor to oversee the direct consumer loans area and staff, ensuring timely processing and strong member service.

You will review loan processor queues, monitor volume, respond to member inquiries about policies and rates, train staff, and assist management with funding objectives in a fast-paced environment.