Direct Care Supervisor

Apex Staffing, Inc.; Little Rock (AR); On-site; USD 42,000 - 60,000; Full time

Job summary

Apex Staffing, Inc. is seeking a Direct Care Supervisor to lead the direct care team in Central Arkansas, ensuring high-quality, patient-centered services for people with disabilities.

The role requires strong organizational and communication skills, experience in scheduling and staff supervision, and the ability to navigate after-hours issues while maintaining confidentiality and HIPAA compliance.

Qualifications

• QIDP status required or preferred.
• Bachelor's degree preferred.
• Experience supervising or scheduling in direct care, waiver services, or DDS programs is a plus.
• Strong organizational, communication and problem-solving skills.
• Able to pass background checks and handle after-hours calls.

Responsibilities

• Lead and coordinate direct care staff, including scheduling and coverage for vacations and illness.
• Serve as primary contact for people supported, families, guardians, case managers, and DDS officials.
• Attend person-centered planning meetings, IEP meetings, staffings, and court hearings with care coordinators.
• Ensure plans of care and contract requirements are followed; review schedules and medication logs.
• Review weekly time entries for billing and payroll; complete incident, monthly and quarterly reports on time.
• Recommend hiring and other personnel actions; conduct staff evaluations and background checks.
• Coordinate family visits, transportation, and school placements.
• Respond to after-hours emergencies and staffing issues while protecting confidential information and HIPAA requirements.

Skills

Supervisory experience

Scheduling experience

Organizational skills

Communication skills

Problem-solving

HIPAA knowledge

Education

QIDP (Qualified Intellectual Disabilities Professional) status

Bachelor's degree (preferred)

Job description

Full-time · Central Arkansas

Join a respected Central Arkansas provider of services for people with intellectual and developmental disabilities. We're looking for a caring, organized Direct Care Supervisor to lead the direct care team and help ensure the people supported receive consistent, high-quality care.

This role is a strong fit for someone who can keep schedules and service requirements on track, communicate well with families and care partners, and remain steady when staffing needs or after-hours issues arise.

Responsibilities:

• Lead and coordinate direct care staff providing supported living services, including scheduling and arranging coverage for vacations, illness, and other leave.
• Serve as a primary contact for the people supported, their families and guardians, case managers, and DDS officials.
• Attend person-centered planning meetings, IEP meetings, staffings, and court hearings, and work closely with care coordinators.
• Ensure plans of care and contract requirements are followed; review schedules and medication logs.
• Review weekly time entries for accurate billing and payroll, and complete incident, monthly, and quarterly reports on time.
• Recommend hiring and other personnel actions, complete staff evaluations, and track background checks and training.
• Coordinate family visits, transportation, and school placements.
• Respond to after-hours emergencies and staffing issues as needed, while protecting confidential information and following HIPAA requirements.

Qualifications

• QIDP (Qualified Intellectual Disabilities Professional) status.
• A bachelor's degree is preferred.
• Supervisory or scheduling experience in direct care, waiver services, or DDS programs is a plus.
• Strong organizational, communication, and problem-solving skills.
• Ability to pass required background checks and respond to after-hours calls when needed.