dir planning & business operations

Starbucks Corp.; Seattle (WA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid parental leave

Vacation days

401(k) match

Tuition coverage

Job summary

Starbucks Coffee Company is seeking a Director of Planning & Business Operations in Seattle to establish governance, standards, analytics, and program management practices that improve execution and enable enterprise-wide continuous improvement.

The role leads PMO functions, service systems, and capability development, partnering with Planning, Network Optimization, Distribution, Transportation, Technology, and Store Operations teams.

Qualifications

• Bachelor’s degree required.
• 5 years of progressive experience in business process design and leading large programs.
• Experience across multiple functions and executive engagement.

Responsibilities

• Lead Center of Excellence for continuous improvement and governance.
• Establish governance and execution disciplines for strategic initiatives.
• Implement standardized processes and performance management.
• Leverage data and analytics to drive insights for decisions.
• Develop leadership capabilities and disciplined execution across the organization.

Skills

Leadership

Governance

Program Management

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Microsoft Office

Virtual collaboration tools

Job description

Now Brewing – director, planning and business operations! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This leader will establish governance, standards, analytics, process excellence, and program management practices that improve execution consistency, accelerate issue resolution, and enable enterprise-wide continuous improvement. The role will provide leadership across PMO functions, service systems, process optimization, operational analytics, and capability development while partnering closely with Planning, Network Optimization, Distribution, Transportation, Technology, and Store Operations teams.

As a director, planning & business operations, you will…

Lead Center of Excellence - Build and lead a scalable Continuous Improvement CoE that drives standardization, governance, and operational excellence.

Drive Program & Portfolio Governance - Establish governance and execution disciplines that ensure strategic initiatives deliver measurable business value.

Enable Operations Excellence - Implement standardized processes, performance management, and root-cause solutions to improve operational performance

Advance Analytics & Insights - Leverage data, analytics, and technology to generate actionable insights and support better business decisions.

Build Organizational Capability - Develop continuous improvement capabilities, leadership effectiveness, and a culture of disciplined execution across the organization.

We’d love to hear from people with:

Education (minimum education level, degree or certification necessary): bachelor’s degree

• Advanced experience with core technology tools like Microsoft office, & virtual collaboration tools
• Progressive experience in business process design and leading multiple large program or project implementations within a large, global company: 5 years
• Budgeting, planning and managing projects and programs: 5 years
• Business system and process development: 5 years
• Working across organizational boundaries at all levels, including executive positions: 5 years
• Manage large teams both reporting direct or indirect

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're onsite four days a week.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at at [e-mail] or 1(888) 611-2258.