senior business systems analyst - Market Planning & Business Systems

Starbucks; Seattle (WA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Tuition coverage

Stock program

Job summary

Starbucks Coffee Company in Seattle seeks a Senior Business Systems Analyst in Coffeehouse Development to sustain and evolve the systems and processes that enable partners to grow and manage our store portfolio. You will collaborate with Starbucks Technology to support and evolve our development systems and tools.

You will lead operational sustainment, deliver complex systems support, and map business requirements with product managers to translate partner needs into actionable solutions.

Qualifications

• End-user support and training – 5 years
• Experience with applicable business systems – 5 years
• Functional experience in relevant area – 5 years
• Systems design, testing and implementation – 5 years
• Project management – 2 years
• Script development and application testing – 2 years

Responsibilities

• Lead business sustainment activities – plan and execute recurring operational work such as data validation and reconciliation, user access and role administration, audit support, scheduled system updates, and other controls required to keep supported products operating effectively.
• Deliver complex systems support - serving as the point of contact for business-critical systems, rapidly assessing issues, coordinating resolution across business and technology teams, communicating status, risk and next steps with clarity.
• Improve the support experience at scale – analyze tickets, direct partner inquiries and operational trends to identify root causes, reduce repeat issues, strengthen documentation and self-service resources, and recommend process, data or product improvements.
• Partner across product and technology teams – work with product managers, development leaders, Starbucks Technology and external service providers to prioritize defects and enhancements, manage escalations, coordinate testing and releases, and prepare partners for change.
• Turn partner needs into actionable solutions – Engage partners across Coffeehouse Development to understand pain points, map processes, define business requirements and acceptance criteria, and ensure solutions address the underlying business need.

Skills

End-user support

Business systems

Functional experience

Systems design

Project management

Scripting & testing

Job description

Now Brewing – Senior Business Systems Analyst! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a senior business systems analyst in Coffeehouse Development, you will contribute to the success of Starbucks by sustaining and evolving the systems and critical process that enable our partners to grow and manage our store portfolio. This role will support partners, processes and systems across market planning, real estate, design, and construction. You will collaborate closely with Starbucks technology to support and evolve our development systems and tools.

As a Senior Business Systems Analyst, You Will

• Lead business sustainment activities – plan and execute recurring operational work such as data validation and reconciliation, user access and role administration, audit support, scheduled system updates, and other controls required to keep supported products operating effectively.
• Deliver complex systems support - serving as the point of contact for business-critical systems, rapidly assessing issues, coordinating resolution across business and technology teams, communicating status, risk and next steps with clarity.
• Improve the support experience at scale – analyze tickets, direct partner inquiries and operational trends to identify root causes, reduce repeat issues, strengthen documentation and self-service resources, and recommend process, data or product improvements.
• Partner across product and technology teams – work with product managers, development leaders, Starbucks Technology and external service providers to prioritize defects and enhancements, manage escalations, coordinate testing and releases, and prepare partners for change.
• Turn partner needs into actionable solutions – Engage partners across Coffeehouse Development to understand pain points, map processes, define business requirements and acceptance criteria, and ensure solutions address the underlying business need.

We’d Love To Hear From People With

• End-user support and training – 5 years
• Experience with applicable business systems – 5 years
• Functional experience in relevant area – 5 years
• Systems design, testing and implementation – 5 years
• Project management – 2 years
• Script development and application testing – 2 years

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1(888) 611-2258. [CM1]