manager, program management - Market Planning & Business Systems

Starbucks Corp.; Seattle (WA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan with match

Tuition assistance

Job summary

Starbucks Coffee Company is seeking a Manager, Program Management within the Coffeehouse Development Business Systems to lead a team of product managers and systems professionals, set a clear product vision, and own integrated roadmaps across development products and platforms.

You will work with Starbucks Technology and business leaders to connect strategy, delivery, and adoption, translating partner needs into scalable capabilities that reduce friction and ensure business continuity and

Qualifications

• Progressive experience in product management, program management, business systems, and/or strategy leading transformation programs and projects
• Strong systems thinking and the ability to connect process, data, technology, controls and user experience to solve complex business problems
• Experience developing and driving product strategy and multi-year roadmaps across a complex portfolio of products, platforms or business capabilities
• Experience establishing operating models, governance, service management practices or support strategies for business-critical systems
• Experience partnering with technology teams through discovery, prioritization, delivery, testing, release and ongoing product health
• Excellent communication and executive presence, with the ability to simplify complex topics, frame decisions and communicate risk, status and outcomes with clarity
• 8 years application of industry-based project management methodologies and tools
• 8 years managing complex large-scale business projects
• 8 years building and mentoring teams
• 8 years general business experience in large, matrixed organizations

Responsibilities

• Lead and develop a high-performing team – coach product managers and systems support professionals, create clarity on roles and priorities, build capability across product strategy and operational excellence, and foster an inclusive culture of accountability, curiosity and partnership.
• Own the product vision and integrated roadmap – establish a cohesive, outcome-led roadmap across development products and platforms; connect investments to partner pain points and development strategy, and make clear tradeoffs across new capabilities, enhancements, technical health and sustainment.
• Translate development needs into scalable solutions – engage partners across development to understand workflows, identify root causes and define products, processes and capabilities that simplify work and improve our ability to execute.
• Connect business strategy and technology delivery – serve as a trusted counterpart to Starbucks Technology, aligning on product direction, requirements, funding, sequencing, architecture, testing, releases and adoption while ensuring business outcomes remain at the center of delivery.
• Create an effective product and support operating model – clarify ownership, governance, decision rights and escalation paths across product teams and support functions; strengthen coverage, documentation, controls and continuity for business-critical platforms.
• Turn support insights into product improvement – use service trends, partner feedback, operational data and recurring pain points to reduce repeat issues, improve self-service, prioritize enhancements and inform longer-term roadmap choices.

Job description

Now Brewing – Manager, Program Management! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition but also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As manager, program management in Coffeehouse Development Business Systems, you will lead a team of product managers and systems support professionals responsible for the products, platforms and critical processes that help our development partners grow and manage the Starbucks store portfolio. You will set a clear product vision, develop and own integrated roadmaps, and translate partner needs into capabilities that reduce friction, strengthen business continuity and enable execution across planning, real estate, design and construction. Working closely with Starbucks Technology and business leaders, you will connect strategy, product delivery, sustainment and change adoption to create critical development capabilities.

As manager, program management, you will:

• Lead and develop a high-performing team – coach product managers and systems support professionals, create clarity on roles and priorities, build capability across product strategy and operational excellence, and foster an inclusive culture of accountability, curiosity and partnership.


• Own the product vision and integrated roadmap – establish a cohesive, outcome-led roadmap across development products and platforms; connect investments to partner pain points and development strategy, and make clear tradeoffs across new capabilities, enhancements, technical health and sustainment.


• Translate development needs into scalable solutions – engage partners across development to understand workflows, identify root causes and define products, processes and capabilities that simplify work and improve our ability to execute.


• Connect business strategy and technology delivery – serve as a trusted counterpart to Starbucks Technology, aligning on product direction, requirements, funding, sequencing, architecture, testing, releases and adoption while ensuring business outcomes remain at the center of delivery.


• Create an effective product and support operating model – clarify ownership, governance, decision rights and escalation paths across product teams and support functions; strengthen coverage, documentation, controls and continuity for business-critical platforms.


• Turn support insights into product improvement – use service trends, partner feedback, operational data and recurring pain points to reduce repeat issues, improve self-service, prioritize enhancements and inform longer-term roadmap choices.

We’d love to hear from people with:

• Progressive experience in product management, program management, business systems, and/or strategy leading transformation programs and projects


• Strong systems thinking and the ability to connect process, data, technology, controls and user experience to solve complex business problems.


• Demonstrated ability and experience in developing and driving product strategy and multi-year roadmaps across a complex portfolio of products, platforms or business capabilities.


• Experience establishing operating models, governance, service management practices or support strategies for business-critical systems.


• Experience partnering with technology teams through discovery, prioritization, delivery, testing, release and ongoing product health.


• Excellent communication and executive presence, with the ability to simplify complex topics, frame decisions and communicate risk, status and outcomes with clarity.


• 8 years application of industry-based project management methodologies and tools


• 8 years managing complex large-scale business projects


• 8 years building and mentoring teams


• 8 years general business experience in large, matrixed organizations

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.

Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.

Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.

Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.

You will also have access to backup care and DACA reimbursement.

Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.

For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're onsite four days a week.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] or 1(888) 611-2258. [CM1]