E-commerce Operations & Project Manager (Lightspeed + Shopify)

Tisun Beauty; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Tisun Beauty is building a Shopify-based online store integrated with Lightspeed POS. This role will own the day-to-day execution of the e-commerce launch and ongoing operations, ensuring inventory and order workflows align between Lightspeed and Shopify.

You will manage outside Shopify developers and contractors, coordinate catalog setup, and optimize product pages, pricing, and promotions for a seamless omnichannel experience.

Qualifications

• 2+ years of experience in e-commerce operations or online retail.
• Experience managing Shopify store operations or builds.
• Strong organizational skills and ability to manage multiple priorities.
• Experience working with external developers/agencies.
• Comfortable handling large product catalogs (1,000+ SKUs; 5,000+ preferred).
• Attention to detail in inventory, pricing and product data.

Responsibilities

• Launch and operate the Shopify store from planning through launch.
• Coordinate external Shopify developers, designers, and contractors.
• Create and manage project timelines, tasks, and milestones.
• Review deliverables and ensure quality standards are met.
• Track budget and manage vendor invoices.

Skills

E-commerce operations

Project management

Shopify

Lightspeed POS

Vendor management

Product catalog management

Analytics

SEO basics

Cross-functional coordination

Budget tracking

Tools

Shopify

Lightspeed POS

Job description

About Us

We are an established beauty retail store expanding into e-commerce. We carry approximately 10,000 SKUs across multiple brands and are building a Shopify-based online store integrated with our Lightspeed POS system. We are looking for a highly organized E-commerce Operations & Project Manager to own the day-to-day execution of the e-commerce launch and ongoing operations.

Role Overview

This role is responsible for launching and operating our online store while ensuring smooth integration with our in-store operations. You will manage outside Shopify developers and contractors, coordinate product catalog setup, and ensure inventory and order workflows work correctly between Lightspeed and Shopify.

This is a hands-on operational role. You do not need to be a full-time developer, but you must be comfortable working with technical vendors and managing an e-commerce build.

Key Responsibilities

E-commerce Launch & Project Management

• Manage the Shopify store build from planning through launch
• Coordinate external Shopify developers, designers, and contractors
• Create and manage project timelines, task lists, and milestones
• Review deliverables and ensure work meets quality standards
• Track budget and manage vendor invoices

Lightspeed + Shopify Integration

• Oversee Lightspeed product and inventory sync with Shopify
• Test inventory accuracy, order flow, and returns processes
• Ensure pricing, tax, shipping, and promotions are configured correctly
• Document workflows for store staff and internal operations

Product Catalog & Merchandising

• Manage product uploads, categories, tags, and collections
• Ensure product pages are accurate, clean, and customer-friendly
• Coordinate product photography, descriptions, and key attributes
• Support merchandising strategies (best sellers, new arrivals, bundles)

Store Operations & Ongoing Management

• Monitor daily order flow, customer issues, and fulfillment
• Work with store staff to ensure online orders are handled properly
• Manage app tools (reviews, loyalty, email marketing, search, etc.)
• Track site performance and report on key KPIs (traffic, conversion, AOV)

Optimization & Growth Support

• Coordinate promotions, sales, and seasonal campaigns
• Identify conversion improvements and work with contractors to implement them
• Support SEO basics and site content organization
• Recommend improvements based on customer behavior and analytics

Required Qualifications

• 2+ years of experience in e-commerce operations, e-commerce project management, or online retail
• Experience working with Shopify (managing store operations, apps, or builds)
• Strong organizational skills and ability to manage multiple priorities
• Experience working with external developers/agencies (outsourced work)
• Comfortable working with large product catalogs (1,000+ SKUs; 5,000+ preferred)
• Strong attention to detail (inventory, pricing, product data accuracy)

Preferred Qualifications (Nice to Have)

• Experience with Lightspeed POS (Retail)
• Experience launching an online store for a physical retail business
• Understanding of product catalog management and variant setup
• Familiarity with e-commerce analytics (Shopify Analytics, GA4)
• Basic understanding of SEO and merchandising best practices
• Beauty, fashion, or specialty retail experience

Skills & Traits

• Strong communicator who can work with both technical vendors and store staff
• Comfortable making decisions and solving problems quickly
• Highly organized, process-driven, and detail-oriented
• Can manage contractors without being overly dependent on them
• Business-minded and customer-focused