Retail General Manager

Golden Hour Designs; Sacramento (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with match*

Vacation PTO for eligible full‑time

Employer sponsored health insurance

Employee discounts: 15% on retail, 30%

Paid sick leave

Refreshments in break area

Store credit for your birthday!

Job summary

Golden Hour Designs in Sacramento is seeking a hands-on Retail Operations Leader to manage the daily store and lead the team on-site. You will own the employee experience, onboarding, training, scheduling, and payroll coordination while ensuring top‑notch customer service, merchandising, and store presentation.

You will collaborate with Production, Commerce, Marketing, and Programs to drive sales and a positive customer experience, balancing hands-on work with leadership duties.

Qualifications

• 3+ years of retail management experience in a customer-focused environment.
• Experience leading, hiring, training, and coaching a team.
• Experience with scheduling, labor management, payroll/timekeeping.
• Strong organizational, communication, and problem‑solving skills.
• Confident decision-maker who works independently and holds others accountable.
• Balance people leadership with hands-on operational work.
• Experience with Shopify POS, Etsy, Faire and Google Workspace.

Responsibilities

• Own the day-to-day employee experience and leadership of the retail team.
• Lead hiring, onboarding, training, scheduling, performance reviews, coaching, and offboarding.
• Manage employee questions, attendance, performance, and accountability.
• Review timecards and coordinate payroll.
• Maintain appropriate staffing levels based on business needs.
• Build a positive, collaborative, and accountable team culture.
• Lead daily store operations and serve as Manager on Duty.
• Maintain high standards for customer service, merchandising, cleanliness, organization, and store presentation.
• Monitor sales, labor, and operational performance.
• Ensure procedures, checklists, and systems are consistently followed and improved.
• Handle customer concerns and operational issues with professionalism and good judgment.
• Support Charm Bar operations, promotions, events, and seasonal initiatives.

Skills

People leadership

Hiring & onboarding

Scheduling & labor

Retail operations

Customer service

Communication

Delegation

Problem-solving

Tools

Shopify POS

Etsy

Faire

Google Workspace

Job description

Key Attributes:

• People-First Leader: Builds trust, communicates clearly, develops employees, and creates a positive and accountable team culture.


• Organized & Accountable: Creates structure, follows through on commitments, and ensures important details and responsibilities don't fall through the cracks.


• Proactive Problem-Solver: Anticipates challenges, makes sound decisions, and takes ownership of resolving issues rather than waiting for direction.


• Customer-Focused: Understands that every operational decision ultimately supports an exceptional customer experience.


• Brand-Conscious: Maintains Golden Hour Designs' visual standards, tone, values, and customer experience across the retail environment.


• Hands-On Leader: Leads by example and is comfortable jumping onto the sales floor, assisting customers, receiving inventory, supporting the Charm Bar, or helping the team wherever needed.


• Adaptable & Growth-Oriented: Thrives in a growing small-business environment where priorities evolve and no two days look exactly the same.

Core Responsibilities

People Operations & Team Leadership | 35%

Own the day-to-day employee experience and leadership of the retail team.

• Lead hiring, onboarding, training, scheduling, performance reviews, coaching, and offboarding.


• Manage employee questions, attendance, performance, and accountability.


• Review timecards and coordinate payroll.


• Maintain appropriate staffing levels based on business needs.


• Build a positive, collaborative, and accountable team culture.

Retail Operations & Customer Experience | 35%

Own the daily operation and overall health of the retail store.

• Lead daily store operations and serve as Manager on Duty.


• Maintain high standards for customer service, merchandising, cleanliness, organization, and store presentation.


• Monitor sales, labor, and operational performance.


• Ensure retail procedures, checklists, and systems are consistently followed and improved.


• Handle customer concerns and operational issues with professionalism and good judgment.


• Support Charm Bar operations, promotions, events, and seasonal initiatives.

Inventory & Product Operations | 20%

Ensure the right products are available, organized, and presented to brand standards.

• Monitor inventory levels and coordinate replenishment needs.


• Oversee receiving, inventory accuracy, product organization, and seasonal transitions.


• Partner with Production and Commerce on purchasing, product launches, and inventory planning.


• Ensure products are accurately priced, merchandised, and presented in-store.

Cross-Functional Leadership & Administration | 10%

Keep retail aligned with the broader needs and priorities of the business.

• Communicate retail priorities, challenges, and opportunities to the Owner and leadership team.


• Collaborate with Production, Commerce, Marketing, Customer Service, and Programs & Events.


• Support company-wide initiatives, markets, and special projects.


• Identify opportunities to improve systems, processes, and the overall customer experience.

Requirements:

• 3+ years of retail management experience, ideally in a customer-focused specialty retail environment.


• Experience leading, hiring, training, and coaching a team.


• Experience with scheduling, labor management, payroll/timekeeping, and employee performance.


• Strong organizational, communication, and problem-solving skills.


• Confident decision-maker who can work independently and hold others accountable.


• Comfortable balancing people leadership with hands‑on operational work.


• Experience with Shopify POS, Etsy, Faire and Google Workspace.


• Genuine enthusiasm for creativity, self-expression, and creating memorable customer experiences.

Skills:

• People leadership and employee development


• Hiring, onboarding, and performance management


• Scheduling and labor management


• Retail operations and store management


• Customer service and conflict resolution


• Clear, professional communication


• Delegation and accountability


• Problem-solving and decision-making

Job Location:

Due to the nature of its responsibilities, this position must be completed 100% on‑site

Benefits & Perks:

• Opportunity to provide high-impact support to a growing creative business.


• 401(k) with match*


• Vacation PTO for eligible full‑time team members


• Employer sponsored health insurance benefit


• Employee discounts: 15% on retail products, 30% on GHD products.


• Paid sick leave


• Regularly provided refreshments in break area


• Store credit for your birthday!

Equal Opportunity Employer:

Golden Hour Designs is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.