Business Analyst

Norwegian Cruise Line Holdings; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Norwegian Cruise Line Holdings is seeking a PMO Business Analyst to partner with Finance, HR, Supply Chain, Procurement, and other functions to document capabilities and address business challenges. This role collaborates with Project Managers to review processes end-to-end across multiple domains.

Reporting to the Sr. Director – Head of GTO CoE & Corporate Applications PMO, the analyst will gather requirements, support design, testing, and project documentation while adhering to governance and

Qualifications

• Bachelor's degree in IT, business administration, hotel/hospitality, or related field.
• 3–5 years of experience in business process design and requirements gathering.
• Experience translating requirements for development and using Agile or Waterfall.
• Travel or hospitality experience preferred.

Responsibilities

• Document system requirements, including integration between multiple systems, define scope and objectives, and support the creation of system specifications.
• Evaluate user requests for system automation to determine feasibility, technical requirements, and business impact.
• Facilitate meetings and workshops to elicit business requirements and liaise directly with end users.
• Partner with business and GTO team members to map existing processes and design improved ones.
• Assess and analyze existing processes and data to identify improvement opportunities, and present findings to stakeholders for discussion.
• Support stakeholders throughout the full project life cycle to define, design, and implement software solutions.
• Serve as a liaison between Operations and GTO, gathering business requirements needed for system modifications, enhancements, and implementations.
• Identify improvement opportunities, both proactive and reactive, across assigned business processes.
• Conduct cost-benefit analysis and build business cases to secure financial approval for solution implementation.
• Lead or participate in multiple projects, completing and updating project documentation, managing scope, adjusting schedules, determining daily priorities, and ensuring efficient, on-time delivery of tasks and milestones.
• Monitor milestones, and provide timely reporting on issues affecting project progress.
• Track and monitor project budgets, actuals, and forecasts against approved plans, identifying variances and escalating financial risks as needed.
• Support financial tracking and reporting for assigned projects, including capital and operating expense monitoring, in partnership with Finance and Project Managers.
• Meet regularly with project teams to review deliverables and deadlines, coordinating actions and resolving conflicts.
• Develop and execute test plans in support of system implementations and enhancements.
• Manage and monitor buy-lists, and track REQs/POs to ensure timely delivery and mitigate project risk.

Skills

Business process design

Requirements gathering

Agile methodologies

Waterfall methodologies

Travel experience

Education

Bachelor's degree in IT/Business/Hospitality

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

The PMO Business Analyst partners with business units across Finance, Human Resources, Supply Chain, Procurement, and other functions across the enterprise to understand and document the capabilities needed to address business challenges. This role works closely with Project Managers to review assigned business processes end-to-end, identifying and addressing operational, financial, and technological risks across initiatives spanning multiple business domains.

Reporting to the Sr. Director – Head of GTO CoE & Corporate Applications PMO, this position serves as a key liaison between Operations, business stakeholders, and GTO, supporting requirements gathering, process design, testing, and project documentation across initiatives spanning multiple business domains, and operating within the standards, governance, and reporting frameworks established by the GTO Center of Excellence.

POSITION RESPONSIBILITIES

• Document system requirements, including integration between multiple systems, define scope and objectives, and support the creation of system specifications that drive development and implementation.
• Evaluate user requests for system automation to determine feasibility, technical requirements, and business impact.
• Facilitate meetings and workshops to elicit business requirements and liaise directly with end users.
• Partner with business and GTO team members to map existing processes and design improved ones.
• Assess and analyze existing processes and data to identify improvement opportunities, and present findings to stakeholders for discussion.
• Support stakeholders throughout the full project life cycle to define, design, and implement software solutions.
• Serve as a liaison between Operations and GTO, gathering business requirements needed for system modifications, enhancements, and implementations.
• Identify improvement opportunities, both proactive and reactive, across assigned business processes.
• Conduct cost-benefit analysis and build business cases to secure financial approval for solution implementation.
• Lead or participate in multiple projects, completing and updating project documentation, managing scope, adjusting schedules, determining daily priorities, and ensuring efficient, on-time delivery of tasks and milestones.
• Monitor milestones, and provide timely reporting on issues affecting project progress.
• Track and monitor project budgets, actuals, and forecasts against approved plans, identifying variances and escalating financial risks as needed.
• Support financial tracking and reporting for assigned projects, including capital and operating expense monitoring, in partnership with Finance and Project Managers.
• Meet regularly with project teams to review deliverables and deadlines, coordinating actions and resolving conflicts.
• Develop and execute test plans in support of system implementations and enhancements.
• Manage and monitor buy-lists, and track REQs/POs to ensure timely delivery and mitigate project risk.

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree FIELD(S) OF STUDY: Information Technology, Business Administration, Hotel/Hospitality Management, or related field of study, or an equivalent combination of experience and skills.

EXPERIENCE

• 3-5 years of experience in business process design, requirements gathering, and translating business requirements for development, using Agile and/or Waterfall methodologies.
• Travel or hospitality experience preferred.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

• At a Glance
• Brand Overview
• Norwegian Cruise Line
• Oceania Cruises
• Regent Seven Seas Cruises

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EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.