Dining Systems Analyst

Dartmouth College

Hanover, Northern (NH, KY)

Hybrid

USD 65,000 - 82,000

Full time

42 hours ago

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Job summary

Dartmouth College is seeking a Dining Systems Analyst in Hanover, NH to provide business systems analysis and support for Dining Services, including board plan operation and retail dining locations. The role requires strong liaison skills between Dining Leadership, ITC, vendors, and end users.

The ideal candidate has a Bachelor's degree with five years of experience in systems analysis and proven ability to coordinate technical and operational teams on-site, often 40 hours/week, with occasional

Qualifications

Bachelor's degree or equivalent combination of education and experience.
Five years of experience in systems or workflow analysis, technology implementation, or process improvement.
Experience with food service or retail technology systems (e.g., POS, menu management, digital signage, or kitchen automation).
Strong analytical and problem-solving skills with the ability to document and communicate complex business processes.
Proven ability to coordinate between technical and operational teams effectively.
Must be willing to provide a consistent on-site presence, typically five days per week, with a standard minimum of 40 hours per week.

Responsibilities

Provides business systems analysis, technical support, and process for Dining Services, including board plan operation and retail dining locations.
Serves as the primary liaison between Dining Services Leadership, IT Systems, vendors, and end users.
Designs and maintains reports and data extracts to support business decisions; partners with ITC or vendors as needed for complex reporting or analytics.
Oversees data standards and configuration to maintain information accuracy and consistency across Dining’s technology environment.
Coordinates or manages projects involving software version upgrades, security changes, and system integrations with campus-wide systems.

Skills

Bachelor's degree

Systems analysis

Food service tech

Analytical skills

Cross-functional coordination

On-site presence 40h

Education

Bachelor's degree or equivalent

Tools

POS systems

Menu management

Digital signage

Kitchen automation

Job description

Please see Special Instructions for more details.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Position Information

Posting date 10/08/2026

Open Until Filled Yes

Position Number 1010744

Position Title Dining Systems Analyst

Hiring Range Minimum $65,400

Hiring Range Maximum $81,800

Union Type Not a Union Position

SEIU Level Not an SEIU Position

FLSA Status Exempt

Employment Category Regular Full Time

Scheduled Months per Year 12

Scheduled Hours per Week 40

Location of Position Hanover, NH

Remote Work Eligibility? Onsite only

Is this a term position? No

If yes, length of term in months. n/a

Is this a grant funded position? No

Position Purpose

Provides business systems analysis, technical support, and process for Dining Services, including the board plan operation and retail dining locations. This position ensures that dining technology solutions including point-of-sale systems, menu management, and connected kitchen equipment support operational excellence, data integrity, and service innovation. Serves as the primary liaison between Dining Services Leadership, Information Technology Systems ( ITC ), vendors, and end users.

Required Qualifications - Education and Yrs Exp

Bachelors or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

Bachelor’s degree or equivalent combination of education and experience.
Five years of experience in systems or workflow analysis, technology implementation, or process improvement.
Experience with food service or retail technology systems (e.g., POS , menu management, digital signage, or kitchen automation).
Strong analytical and problem-solving skills with the ability to document and communicate complex business processes.
Proven ability to coordinate between technical and operational teams effectively.
Must be willing to provide a consistent on-site presence, typically five days per week, with a standard minimum of 40 hours per week. Additional evening or weekend hours may be necessary to support system implementations, testing, or respond to urgent technical issues.

Preferred Qualifications

Experience in higher education or large-scale dining operations.
Proficiency in SQL , reporting tools, or systems query languages.
Demonstrated project management ability and familiarity with system lifecycle methodologies.
Commitment to customer service excellence, diversity, and continuous improvement.

Department Contact for Recruitment Inquiries

Campus Services HR

Department Contact Phone Number 6-3561

Department Contact for Cover Letter and Title

Heather Lascelle

Department Contact's Phone Number 6-1344

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Preferred, but not required

Special Instructions to Applicants

Business Analysis and Process Improvement

Percentage Of Time 25

Conducts detailed assessments of dining operational workflows relating to board plan, retail transactions, and menu management.
Identifies process and system improvement opportunities aligned with Dining Services’ strategic goals.
Defines and documents system and business requirements to ensure technology solutions meet operational needs.
Designs and maintains reports and data extracts to support business decisions; partners with ITC or vendors as needed for complex reporting or analytics.

Systems Support, Upgrades, and Enhancements

Percentage Of Time 30

Serves as Dining’s functional lead for software platforms such as POS systems, meal plan management, menu and inventory systems, and digital signage.
Oversee data standards and configuration to maintain information accuracy and consistency across Dining’s technology environment.
Coordinates or manages projects involving software version upgrades, security changes, and system integrations with campus-wide systems.
Develops and executes testing plans to validate new features, updates, and configurations before system rollout.
Troubleshoots functional and technical issues in collaboration with ITC , vendors, and dining operational staff.
Maintains detailed documentation of system architecture, configuration settings, and data interfaces.

Technical Innovation and Equipment Integration

Percentage Of Time 10

Evaluates and implements emerging technologies that enhance production efficiency, customer experience, or food safety.
Provides ongoing technical guidance on hardware and software lifecycle management across dining venues.

Training, Communication, and Change Management

Percentage Of Time 20

Develops and delivers user training for new systems, upgrades, or business process changes.
Prepare clear, accessible documentation and training materials for Dining staff at all levels.
Ensures proactive communication about system updates, downtime, and procedural changes.
Serves as an advocate for Dining Services’ technology needs within cross-departmental IT discussions.
Maintains knowledge of current software and hardware systems applicable to Dining Services

Professionalism and Institutional Values

Percentage Of Time 10

Demonstrates professionalism and collaboration through effective communication and respect for diverse perspectives.
Fosters an inclusive environment that supports the success of all members of the Dining Services community.
Performs additional duties as assigned.

Culture and Employee Belonging

We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.

Percentage Of Time 5

Demonstrates a commitment to inclusion, and cultural awareness through actions, interactions, and communications with others.
Participates in division wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
Collaborates, when appropriate, on other CEB -related initiatives within the division and College

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you learn about this employment opportunity?
- Current Dartmouth employee (Please specify full name below)
- Word of mouth
- Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
- jobs@dartmouth.edu email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)
- Recruiter (Please specify full name or event below)
- abilityJOBS
- Chronicle of Higher Education
- Glassdoor
- Handshake
- HigherEdJobs
- HigherEdMilitary
- Indeed
- Inside Higher Ed
- LinkedIn’s Job Board
- RecruitMilitary
- Dartmouth’s Job Board (searchjobs.dartmouth.edu)
- Other (Please specify below)
If you would like to add more information to your answer, please specify here:
(Open Ended Question)