Dining Services Shift Lead — Growth & Training

Compass Group USA; Stratfield (CT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health and Wellness Programs

Retirement Plan

Discount Marketplace

Voluntary Benefits

Pet Insurance

Job summary

Compass Group USA at Sacred Heart University seeks a Shift Supervisor (Retail/Dining) for full- and part-time roles. Direct the activities of associates per shift, ensure tasks meet quality, safety, and policy standards, and train staff with flexible schedules including nights and weekends.

Competitive hourly pay, with comprehensive benefits for full-time roles. The role emphasizes leadership, customer service excellence, and operational efficiency in a high-volume dining environment.

Qualifications

• Directly supervise dining associates during shifts and ensure policy adherence.
• Train staff and create work schedules to meet service demands.
• Evaluate performance and recognize high performers.
• Maintain high food quality, cleanliness, and safety standards.

Responsibilities

• Train new hires and develop weekly schedules.
• Evaluate performance and address underperformance.
• Prepare production or sales reports for management.
• Serve as main contact for employee questions or time-off requests.
• Mentor staff and encourage advancement within the company.

Skills

Staff training

Scheduling

People management

Customer service

Performance evaluation

Job description

Compass Group USA at Sacred Heart University seeks a Shift Supervisor (Retail/Dining) for full- and part-time roles. Direct the activities of associates per shift, ensure tasks meet quality, safety, and policy standards, and train staff with flexible schedules including nights and weekends.

Competitive hourly pay, with comprehensive benefits for full-time roles. The role emphasizes leadership, customer service excellence, and operational efficiency in a high-volume dining environment.