Dining Services Manager: Lead Guest Experience & Catering

Chartwells Higher Education; Lawson (MO); Vor Ort; USD 39.000 - 42.000; Vollzeit

Zusammenfassung

Chartwells Higher Education seeks a Manager, Dining Services to lead Trinity Cafe operations, ensuring top-tier customer service and quality standards. You will train staff, manage feedback, and oversee catering events, menu coordination, and client communications.

The role requires 5 years in food service or hospitality management, strong leadership, and proficiency in MS Office, with emphasis on professional, proactive problem solving and communication.

Qualifikationen

• 5 years of experience in food service or hospitality management.
• Solid experience in a busy customer service environment.
• General understanding of healthy food options.
• Ability to solve problems with professionalism and flexibility.
• Experience working in an office environment.
• Sense of urgency, initiative, and attention to detail.
• Strong presentation and communications skills (verbal and written).
• Proficiency in MS Office (Word, Excel, and PowerPoint).

Aufgaben

• Lead a team to provide optimum customer service and comply with quality standards
• Train our associates in customer service/engagement with residents
• Administer and measure customer service feedback and provide updates to the team
• Manage employee recognition programs
• Provide client with information on trends pertaining to food, beverage, amenities, etc.
• Assist with menu samplings and client presentations
• Engage with customers and address concerns in a timely manner
• Coordinate menu for catering and marketing needs and manage catering events
• Ensure quality standards are updated, communicated, and maintained in the SOP manual
• Adhere to Compass and client policies (food safety, physical safety, etc.)

Kenntnisse

Customer service

Team leadership

Communication skills

MS Office

Tools

MS Office

Jobbeschreibung

Chartwells Higher Education seeks a Manager, Dining Services to lead Trinity Cafe operations, ensuring top-tier customer service and quality standards. You will train staff, manage feedback, and oversee catering events, menu coordination, and client communications.

The role requires 5 years in food service or hospitality management, strong leadership, and proficiency in MS Office, with emphasis on professional, proactive problem solving and communication.