Dining Services Director: Lead Operations & Guest Experience

Aramark Corporation; North Carolina; Hybrid; USD 85,000 - 120,000; Full time

Job summary

Aramark is seeking a Food Service Director to lead and optimize dining operations. You will mentor teams, recruit and coach staff, and ensure top-tier service while maintaining safety and cost controls.

The role emphasizes client satisfaction, budgeting, and adherence to Aramark standards across production, distribution and front-of-house activities. Strong background in food service management, excellent communication, and the ability to drive revenue and optimize labor are essential.

Qualifications

• Requires at least 4 years of experience.
• Requires 1-3 years in a management role.
• Requires previous experience in food service.
• Requires a bachelor's degree or equivalent experience.
• Strong communication skills.
• Ability to develop and maintain client rapport.
• Ability to provide excellent customer service per Aramark standards.
• Ability to collaborate with other departments for a unified dining service.

Responsibilities

• Lead, mentor and develop teams, including recruiting and coaching.
• Ensure safety, sanitation and compliance across operations.
• Manage client relationships and communicate progress of operations.
• Build revenue, manage budget and control food, beverage and labor costs.
• Oversee production, distribution and front-of-house operations.
• Recruit and retain front-line staff and conduct periodic inventories.

Skills

Leadership

Team management

Recruiting

Training

Coaching

Client communication

Cost controls

P&L

Safety and sanitation

Compliance

Operations management

Employee development

Performance management

Education

Bachelor's degree

Job description

Aramark is seeking a Food Service Director to lead and optimize dining operations. You will mentor teams, recruit and coach staff, and ensure top-tier service while maintaining safety and cost controls.

The role emphasizes client satisfaction, budgeting, and adherence to Aramark standards across production, distribution and front-of-house activities. Strong background in food service management, excellent communication, and the ability to drive revenue and optimize labor are essential.