Dining Room Supervisor (Full Time)

Williamsburg Landing Inc; Williamsburg (VA); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health, Dental & Vision Insurance

403(b) Retirement Plan

529 College Savings Plan

Paid Time Off

Holiday Pay

Employee Education & Training Fund

Employee Assistance Program

Credit Union Membership

Résumé du poste

Williamsburg Landing, a CARF-accredited Life Plan Community in Williamsburg, VA, seeks a Dining Room Supervisor (Full Time) to lead the Dining Services Team. You will supervise servers, train staff, coordinate private events, and ensure high-quality dining experiences for residents and guests.

Responsibilities include maintaining dining venue appearance, managing reservations, POS accuracy, and enforcing safety and sanitation standards.

Qualifications

• High school diploma or equivalent; Must be at least 21 years old
• 2+ years of dining services experience
• Knowledge of serving alcoholic beverages
• Knowledge of therapeutic diets preferred
• Food Handler’s Card within 30 days of employment
• TIPs certification within first year of employment
• Experience overseeing staff, including training and customer service and quality control
• Knowledge of supervisory practices and geriatric dining needs
• Ability to stand/walk for long periods and lift up to 30 pounds
• Ability to respond appropriately to crises

Responsabilités

• Oversee appearance of dining venues and supervise dining room servers during meal service
• Lead trainings on meal etiquette, serving techniques, therapeutic diets, and sanitation; document training attendance
• Coordinate with food production supervisor to ensure palatability and presentation of food
• Meet with residents/guests to arrange private events and ensure staff coverage and meeting expectations
• Address resident complaints and participate in actions to improve service
• Ensure routine cleaning per master schedule
• Manage menus, reservations, and guest charges; ensure POS accuracy
• Maintain security of dining venues, equipment, and wine/alcohol
• Perform other duties as assigned

Connaissances

Staff supervision

Training & development

Customer service

Quality control

Geriatric dining needs

Crisis response

Formation

High school diploma or equivalent

Outils

POS systems

Description du poste

Description

Do you take PRIDE in what you do?

Apply today to Williamsburg Landing where employees lead with: Passion, Respect, Integrity, Diversity and Excellence

Williamsburg Landing, a CARF-accredited Life Plan Community, seeks a Dining Room Supervisor (Full Time) to join our Dining Services Team. This position provides direct oversight of Dining Room Servers in casual, formal, and therapeutic dining venues during regular service, special events, and private functions to ensure a pleasant dining experience for residents and guests. The Dining Room Supervisor reports to the Dining Room Manager and the Dining Services Operations Manager.

JOB DUTIES

• Assumes responsibility for the appearance of dining venues; assigns side work to Dining Room Servers and remains in the dining area throughout meal service
• Participates or leads, as requested, trainings on meal etiquette, serving techniques, therapeutic diets, and sanitary standards regulating food handling and serving; documents attendance records of trainings
• Performs service review orientation (line-up) before meals; inspects serving lines for adherence to dress and sanitation standards; coordinates with food production supervisor to ensure palatability and appropriate presentation of food
• Reports concerns related to changes in residents’ dining habits, deteriorating self-care, and/or conversations indicating unhappiness or loneliness
• Meets with residents and guests to arrange for private events, ensuring adequate staff is assigned for the event and that the dining venue and meal selections meet expectations; follows up with the event host regarding concerns
• Resolves resident complaints related to quality of service, food, or the dining venue; reports concerns to manager and participates in action plans to improve areas of concern
• Ensures routing cleanings occur according to master cleaning schedule
• Ensures adequate supply of menus, guest checks, and other supplies; oversees reservations for dining venues; ensures charge tickets are initiated for guest meals and wine charges
• Utilizes Point of Sale (POS) technology and trains staff in POS processes; ensures accuracy of POS charges
• Enforces procedures to ensure the security of dining venues, equipment, supplies, and wine and alcoholic beverages
• Performs other duties as assigned

QUALIFICATIONS

• High school graduate or equivalent; Must be at least 21 years of age
• Two or more (2+) years of experience in dining services required
• Knowledge of serving alcoholic beverages required
• Knowledge of therapeutic diets preferred
• Attainment of Food Handler’s Card within 30 days of employment required
• Training for Intervention Procedures (TIPs) Certification required within first year of employment
• Demonstrated experience with overseeing staff, including training and customer service and quality control
• Knowledge of sound supervisory practices to include team building
• Knowledge of geriatric dining needs, especially those with declining physical and cognitive abilities
• Ability to stand and walk for long periods of time and regularly and safely lift and carry a minimum of 30 pounds
• Ability to respond appropriately to crises

BENEFITS

• Health, Dental & Vision Insurance
• FSA & HSA
• 403(b) Retirement Plan
• 529 College Savings Plan
• Long-Term Care Insurance
• Legal Resources
• Paid Time Off
• Holiday Pay
• Corporate Wellness Program
• Health Club & Spa Membership
• Employee Education & Training Fund
• Employee Assistance Program
• Credit Union Membership

EOE/Tobacco Free/Drug Free