Dining Room Supervisor (Full Time)

Williamsburg Landing

Virginia

On-site

USD 29,000 - 43,000

Full time

12 hours ago

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Benefits offered by this job

Health Insurance (Medical/Dental/Vison

403(b) Retirement Plan

529 College Savings Plan

Long-Term Care Insurance

Legal Resources

Paid Time Off

Holiday Pay

Corporate Wellness Program

Health Club & Spa Membership

Employee Education & Training Fund

Employee Assistance Program

Credit Union Membership

Job summary

Williamsburg Landing, a CARF-accredited Life Plan Community in Virginia, is seeking a Dining Room Supervisor (Full Time) to supervise servers across casual, formal, and therapeutic dining venues and to ensure an exceptional dining experience for residents and guests.

You will train staff, manage private events, handle POS operations, and uphold sanitation and safety standards while reporting to the Dining Room Manager and Dining Services Operations Manager.

Qualifications

2+ years of dining services experience required.
Knowledge of serving alcoholic beverages required.
Knowledge of therapeutic diets preferred.
Food Handler’s Card within 30 days of employment required.
TIPs Certification within first year of employment.

Responsibilities

Oversee appearance of dining venues and supervise Dining Room Servers during meals, events, and private functions.
Lead or participate in trainings on etiquette, serving techniques, therapeutic diets, and sanitary standards; document attendance.
Coordinate with food production to ensure palatability and presentation of food.
Meet with residents/guests to arrange private events and ensure adequate staffing and satisfactory menu choices.
Address resident complaints and participate in improvement plans.
Ensure cleaning schedules are followed and supplies, menus, and seating logistics are managed.
Train staff on POS processes and ensure accuracy of charges.
Ensure security of dining venues, equipment, and wine/beer inventory.
Perform other duties as assigned.

Skills

Dining services experience

Alcohol service knowledge

Therapeutic diets knowledge

Food Handler’s Card

TIPs certification

Supervisory skills

Geriatric dining needs

Education

High school diploma

Tools

POS system

Job description

Description

Do you take PRIDE in what you do?

Williamsburg Landing, a CARF-accredited Life Plan Community, seeks a Dining Room Supervisor (Full Time) to join our Dining Services Team. This position provides direct oversight of Dining Room Servers in casual, formal, and therapeutic dining venues during regular service, special events, and private functions to ensure a pleasant dining experience for residents and guests. The Dining Room Supervisor reports to the Dining Room Manager and the Dining Services Operations Manager.

Job Duties

Assumes responsibility for the appearance of dining venues; assigns side work to Dining Room Servers and remains in the dining area throughout meal service
Participates or leads, as requested, trainings on meal etiquette, serving techniques, therapeutic diets, and sanitary standards regulating food handling and serving; documents attendance records of trainings
Performs service review orientation (line-up) before meals; inspects serving lines for adherence to dress and sanitation standards; coordinates with food production supervisor to ensure palatability and appropriate presentation of food
Reports concerns related to changes in residents’ dining habits, deteriorating self-care, and/or conversations indicating unhappiness or loneliness
Meets with residents and guests to arrange for private events, ensuring adequate staff is assigned for the event and that the dining venue and meal selections meet expectations; follows up with the event host regarding concerns
Resolves resident complaints related to quality of service, food, or the dining venue; reports concerns to manager and participates in action plans to improve areas of concern
Ensures routing cleanings occur according to master cleaning schedule
Ensures adequate supply of menus, guest checks, and other supplies; oversees reservations for dining venues; ensures charge tickets are initiated for guest meals and wine charges
Utilizes Point of Sale (POS) technology and trains staff in POS processes; ensures accuracy of POS charges
Enforces procedures to ensure the security of dining venues, equipment, supplies, and wine and alcoholic beverages
Performs other duties as assigned

Qualifications

High school graduate or equivalent; Must be at least 21 years of age
Two or more (2+) years of experience in dining services required
Knowledge of serving alcoholic beverages required
Knowledge of therapeutic diets preferred
Attainment of Food Handler’s Card within 30 days of employment required
Training for Intervention Procedures (TIPs) Certification required within first year of employment
Demonstrated experience with overseeing staff, including training and customer service and quality control
Knowledge of sound supervisory practices to include team building
Knowledge of geriatric dining needs, especially those with declining physical and cognitive abilities
Ability to stand and walk for long periods of time and regularly and safely lift and carry a minimum of 30 pounds
Ability to respond appropriately to crises