Dining Room Manager

Maplewood Senior Living; Southport (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

Maplewood Senior Living is seeking a Dining Room Manager to oversee the daily operations of dining services in Southport. This role includes ensuring exceptional customer experiences for residents and guests, managing staff, and participating in recruitment efforts. Join a team dedicated to outstanding service in a rewarding environment with competitive benefits.

Benefits

Competitive wages

Flexible shifts

Growth opportunities

Bonus & incentive programs

Comprehensive Benefits Package

Qualifications

• Experience working with seniors and in a restaurant-like setting.
• Ability to supervise staff effectively.

Responsibilities

• Manages daily operations of dining room.
• Ensures outstanding customer experiences.
• Participates in recruitment of servers.

Skills

Customer Service

Conflict Resolution

Supervision

Education

High school diploma or equivalent

Job description

Job Title: Dining Room Manager
Location: Southport
Employment Type: Full Time Tuesday-Saturday 11a-7p
Salary Range: Competitive
Department: Dining Services

Position Summary: The Dining Room Manager plays an integral role in delivering an outstanding dining experience for residents and guests. The Dining Room Manager is responsible for the daily operations of the dining room (s) by assisting in the set-up, service and cleaning of the dining room (s) and in ensuring the dining experience is enjoyable, timely, and engaging for residents and guests. He/She guides and coaches the Dining Room Servers to ensure a high level of customer satisfaction.

Key Responsibilities:

• Manages the day to day operation of the dining room (s) with oversight and direction from the Culinary Services Director
• Ensures appropriate and consistent staffing is in place for the dining room (s).
• Participates in the recruitment and hiring process for servers.
• Provides feedback/coaching/mentoring to servers.
• Resolves dining room conflicts /concerns in a timely and professional manner.
• Provides outstanding customer experience for residents and their loved ones, as well as other visitors to the community.
• Assures that residents are comfortable, engaged, and catered to in the dining room (s).
• Performs all assignments prior to the dining room (s) opening.
• Assists with meal service under the supervision of the Chef, Dining Room Manager, and/or Culinary Services Director.
• Understands the daily menu and how food is prepared before each meal and is able to answer questions related to the menu. Offers guidance to servers as needed to ensure their understanding of the menu items.
• Assures snack area (s) are properly stocked and kept tidy and clean.
• Assists in keeping dining room (s) clean and properly arranged for residents.
• Performs assignments after dining room (s) closes and ensures the room (s) is ready for the next meal.
• Develops and maintains a good working rapport with teammates and associates in other departments to ensure that the dining experience is of the highest quality for residents and guests.
• Complete monthly in-service education hours as required by state specific regulations and company policies.
• Participates in the sales and marketing process by ensuring guests receive an outstanding dining experience during tours and events.
• Performs others tasks as assigned by the Culinary Services Director, Chef on Duty, or Department Heads.
• Required to work weekends and holidays as assigned, and during inclimate weather as needed.
• May be required to work on shifts other than the one for which hired.
• May be required to work extended hours and during special events.

Education/Experience/Licensure/Certification:

• High school diploma or equivalent.
• Experience and passion in working with seniors.
• Experience in supervising staff and managing in a restaurant-like setting.
• Experience working in assisted living or another long-term care setting preferred.

Why You'll Love working for Us:

• Competitive wages
• Flexible shifts
• Growth opportunities
• Bonus & incentive programs
• Competitive Benefits Package: including medical, dental, vision, 401K match, company paid time-off, life insurance policy, insurance deductibles and voluntary Aflac insurance for our full-time employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.