Dining Room Leader – High-Volume Service Excellence

Eleven Madison Park; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Eleven Madison Park in New York is seeking a Dining Room Manager to oversee daily dining room operations, uphold service standards, and deliver an exceptional guest experience in a fast-paced, fine dining setting.

You will lead a 50+ person team, mentor staff, run pre-service meetings, and ensure seamless coordination between dining room, bar, and kitchen, while maintaining accountability and professionalism on the floor.

Qualifications

• 2+ years in a management role in high-volume/fine dining
• Experience leading 50+ staff on the floor
• Strong knowledge of service standards and F&B operations
• Excellent communication and organizational skills
• Ability to stay composed under pressure and make guest-focused decisions
• Discretion with confidential information

Responsibilities

• Lead and mentor a 50+ member dining room team
• Oversee daily service and ensure guest satisfaction
• Maintain a visible floor presence and guide staff during service
• Coordinate with kitchen and bar to ensure smooth operations
• Manage reservations and seating flow in a high-volume setting
• Uphold company standards and health compliance

Skills

Leadership

Team development

Guest service excellence

Communication

Operations management

Problem solving

Job description

Eleven Madison Park in New York is seeking a Dining Room Manager to oversee daily dining room operations, uphold service standards, and deliver an exceptional guest experience in a fast-paced, fine dining setting.

You will lead a 50+ person team, mentor staff, run pre-service meetings, and ensure seamless coordination between dining room, bar, and kitchen, while maintaining accountability and professionalism on the floor.