Dining Room Attendant /Busser - Long Island Marriott Uniondale , NY

Blue Sky Hospitality Solutions; Uniondale (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player in hospitality is seeking a Dining Room Attendant/Busser to join their team. This role involves setting and clearing tables, assisting servers, and maintaining a clean and organized dining area. The ideal candidate will have a strong focus on customer service, be able to multi-task effectively, and possess excellent communication skills. This position offers the opportunity to work in a dynamic environment where you can make a positive impact on guest experiences. If you thrive in a fast-paced setting and enjoy providing exceptional service, this role is perfect for you.

Qualifications

• High school diploma required; restaurant experience preferred.
• Ability to handle cash and credit transactions effectively.

Responsibilities

• Set and clear restaurant tables, assist with stocking server stations.
• Respond to guests' requests and ensure high satisfaction levels.

Skills

Customer Service

Multi-tasking

Cash Handling

Conflict Resolution

Communication Skills

Education

High School Diploma or Equivalent

Tools

Computer System

Job description

Position: Dining Room Attendant/Busser

Reports to: F&B Manager

JOB SUMMARY

The Dining Room Attendant is responsible to set and clear restaurant tables and floors; assist with stocking server stations while keeping all storage areas stocked, clean, and in order.

CANDIDATE PROFILE

Experience:

1. High school diploma or equivalent required, with previous restaurant experience strongly preferred.
2. Previous hotel food and beverage and Marriott brand experience preferred.

JOB ESSENTIALS

1. Quickly clear dirty table settings and prepare tables for resetting. Promptly and consistently reset all service ware as prescribed.
2. Folding napkins and polishing silver and glassware for all meal periods throughout the day to maintain an adequate supply.
3. Wipe down tables and chairs, move tables and chairs, clean floors as necessary, and transport all dirty dining ware from the dining room to the dishwashing area as specified by the manager.
4. Assist greeting and seating guests as needed.
5. Assist servers in delivering food, beverages, cutlery, bread and butter, and any other guest requests as needed.
6. Perform side duties as directed by a manager including but not limited to: folding napkins, polishing silverware and glassware, stocking and organizing condiments and supplies.
7. Maintain a neatly organized and clean server and bussing station.
8. Respond to guests' requests, inquiries, and complaints promptly and completely. Ensure follow-up with guests is performed in a timely manner to maintain a high level of guest satisfaction and quality of service. In the event of dissatisfaction, negotiate compromise in accordance with the “Make it Right” established guidelines.
9. Practice proper hotel and DOH food safety procedures.
10. Maintain clear communication with guests, colleagues, and direct supervisors across all hotel departments.
11. Follow proper hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Report all accidents and injuries in a timely manner.
12. Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently, and effectively. Dispose of waste and recycling items in a proper manner according to hotel guidelines.
13. Perform any other job-related duties as assigned by a manager.

Other Requirements

1. Ability to access and accurately input information using a moderately complex computer system.
2. Able to handle cash and credit transactions.
3. General knowledge of local area attractions and transportation.
4. Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
5. Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
6. Ability to observe and detect signs of emergency situations.
7. Ability to establish and maintain effective working relationships with associates and guests.
8. Command of the English language both written and verbal.
9. Ability to multi-task, prioritize with excellent follow-up skills and customer service.
10. Regular attendance in conformance with the standards is essential to the successful performance of this position.
11. Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including weekdays, evenings, weekends, and holidays.
12. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Physical Demands

Some lifting may be required. This position may require 75%+ or more of time on their feet.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including holidays and weekends) to reflect the business needs of the hotel. Attendance at all scheduled training sessions and meetings is required.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

I have read the above and understand, accept, and agree to the job essentials/job requirements and other aspects that this position requires.