Banquet Houseperson - Long Island Marriott, Uniondale NY

Blue Sky Hospitality Solutions; Uniondale (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Banquet Houseperson to ensure the seamless execution of banquet functions. This role is vital for setting up and breaking down events, maintaining cleanliness, and providing exceptional customer service to guests. If you thrive in a dynamic environment and enjoy working as part of a team, this opportunity offers a chance to contribute to memorable experiences in the hospitality sector. Join a forward-thinking company that values your contributions and supports your growth in the hospitality industry!

Qualifications

• One year of experience in hotel banquet food and beverage.
• Must possess a Food Handlers Certification.

Responsibilities

• Set up and clean banquet facilities according to specifications.
• Manage guest requests and ensure high satisfaction levels.
• Maintain cleanliness of meeting spaces and service areas.

Skills

Customer Service

Organizational Skills

Physical Stamina

Communication Skills

Education

High School Diploma

Tools

Beverage Equipment

Job description

Position: Banquet Houseperson

Date: February 2019

Reports to: Food and Beverage Manager

JOB SUMMARY

The Banquet Houseperson is responsible for the set-up and clean-up of banquet functions.

CANDIDATE PROFILE

Experience

• High School Diploma is preferred, with one year of hotel banquet food and beverage experience and excellent customer service experience.
• Must possess a Food Handlers Certification.

JOB ESSENTIALS

• Set banquet facility to specifications as described on Banquet Event Orders (BEOs); communicate with Banquet Captain, Sales, and fellow team members to deliver all specifications of functions.
• Break down functions as assigned.
• Clean meeting space at the beginning and end of events, including vacuuming, sweeping, mopping, and polishing.
• Maintain an established cleaning schedule of meeting rooms and ballrooms to keep the rooms presentable at all times.
• Ensure service areas and storage areas are clean and maintained in proper working order; clean and dry floors to avoid slip and fall accidents.
• Keep linen separate from other items.
• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow-up with guests is performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance with the “Make it Right” established guidelines.
• Follow proper hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Report all accidents and injuries in a timely manner.
• Ensure work area is clean and clear of standing water, debris, or any objects that can obstruct job duties from being performed safely, efficiently, and effectively.
• Perform any other job-related duties as assigned.

Other

• Ability to prioritize, organize, and follow up.
• Ability to read and write basic English.
• Ability to read and speak basic English to fully comprehend job requests, caution notices, event orders, and similar written material.
• Knowledge of the appropriate table settings and service ware, as well as various types of equipment and set-up styles used in meeting rooms.
• Ability to operate beverage equipment, e.g., coffee maker.
• Ability to lift and move multiple tables, chairs, and podiums weighing up to 80 lbs. through a crowded room. This position requires considerable physical activity on a continuous basis throughout the shift for room set-up and breakdown.
• Ability to establish and maintain effective working relationships with associates and guests.
• Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with attendance rules and be available to work regularly; able to work varied shifts, including weekday evenings, weekends, and holidays.
• Physical Demands
• While performing the duties of this position, the job regularly requires standing and walking for an entire work shift; twisting, bending, stooping, reaching, standing, moving, bending, lifting, and/or carrying, or otherwise moving or pushing goods on a hand cart/truck weighing a maximum of 100 lbs.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including holidays and weekends) to reflect the business needs of the hotel. Attendance at all scheduled training sessions and meetings is required.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.