Banquet Houseperson - Long Island Marriott, Uniondale NY

Blue Sky Hospitality Solutions; Uniondale (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Banquet Houseperson to ensure exceptional service during events. In this dynamic role, you'll be responsible for setting up and breaking down banquet functions, maintaining cleanliness, and ensuring guest satisfaction. This position requires physical stamina and a commitment to high standards of service in a fast-paced environment. Join a team that values your contributions and offers opportunities for growth in the vibrant hospitality sector. If you have a passion for service and thrive in a bustling atmosphere, this role is perfect for you.

Qualifications

• 1 year of hotel banquet experience with excellent customer service.
• Food Handlers Certification is required.

Responsibilities

• Set up and clean banquet facilities as per specifications.
• Manage guest requests and ensure high satisfaction levels.
• Maintain cleanliness and safety in service areas.

Skills

Customer Service

Physical Stamina

Organization

Communication

Education

High School Diploma

Tools

Beverage Equipment

Job description

Position: Banquet Houseperson

Date: February 2019

Reports to: Food and Beverage Manager

JOB SUMMARY

The Banquet Houseperson is responsible for set-up and clean-up of banquet functions.

CANDIDATE PROFILE

Experience

• High School Diploma is preferred, one-year hotel banquet food and beverage experience with excellent customer service experience.
• Must possess a Food Handlers Certification.

JOB ESSENTIALS

• Set banquet facility to specifications as described on Banquet Event Orders (BEO’s); communicate with Banquet Captain, Sales and fellow team members to deliver all specifications of functions.
• Break down functions as assigned.
• Clean meeting space at beginning and end of events to include vacuuming, sweeping, mopping, polishing, etc.
• Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times.
• Ensure service areas and storage areas are clean and maintained in proper working order. Clean and dry floor to avoid slip and fall accidents.
• Keep linen separate from other items.
• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow-up with guests is performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance with the “Make it Right” established guidelines.
• Follow proper hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Report all accidents and injuries in a timely manner.
• Ensure work area is clean and clear of standing water, debris, or any objects that can obstruct the job duties from being performed safely, efficiently, and effectively.
• Perform any other job-related duties as assigned.

Other

• Ability to prioritize, organize, and follow up.
• Ability to read and write basic English.
• Ability to read and speak the basic English language as to fully comprehend job requests, caution notices, event orders, and similar written material.
• Knowledge of the appropriate table settings and service ware. Knowledge of various types of equipment and set-up styles used in the meeting rooms.
• Ability to operate beverage equipment, e.g., coffee maker.
• Ability to lift and move multiple tables, chairs, and podiums weighing up to 80 lbs. through a crowded room. This position requires considerable physical activity on a continuous basis throughout the shift for room set-up and break down.
• Ability to establish and maintain effective working relationships with associates and guests.
• Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with attendance rules and be available to work on a regular basis; able to work varied shifts, including weekday evenings, weekends, and holidays.
• Physical Demands
• While performing the duties of this position, the job regularly requires standing and walking for an entire work shift; twisting, bending, stooping, reaching, standing, moving, bending, lifting and/or carrying, or otherwise moving or pushing goods on a hand cart/truck weighing a maximum of 100 lbs.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.