Dining Operations Manager

Asbury Communities; Gaithersburg (MD); On-site; USD 87,000 - 91,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401K with match

PTO and paid holidays

Job summary

Asbury Methodist Village, part of Asbury Communities, seeks an Operations Manager to oversee daily dining services, lead chefs and hourly staff, and ensure high resident satisfaction with safe, compliant operations.

Responsibilities include managing front- and back-of-house operations, budgeting, labor planning, and ongoing staff development in a collaborative environment. Strong leadership and healthcare dining experience preferred.

Qualifications

• Bachelor’s degree or equivalent experience.
• Certified Dietary Manager certification preferred.
• Minimum 5 years of progressive food service or dining operations management.
• Experience overseeing multiple dining venues or complex food service operations preferred.
• Demonstrated knowledge of labor management, budgeting, financial reporting, and operational controls.

Responsibilities

• Daily Operations and Service Excellence: manage multiple food service operations to maintain high standards in food preparation, presentation, and service.
• Leadership and Associate Development: supervise dining room managers, conduct meetings, onboarding, and scheduling.
• Financial Management and Budget Accountability: manage expenses, monitor labor, and control costs.
• Food Safety, Sanitation, and Compliance: ensure regulatory compliance and conduct weekly inspections.
• Resident Engagement and Continuous Improvement: coordinate catering and engage residents in service improvements.

Skills

Operations management

Budgeting

Labor management

Food service leadership

Staff scheduling

Regulatory compliance

Education

Bachelor’s degree or equivalent

Job description

Today is a new day. At Asbury we’re filling it with more laughter, more possibilities, more ways to give back, all backed by support for whatever life brings your way. We are an organization with a mindset to help others, a place where seniors continue to teach, learn, and grow, a certified Great Place to Work where you can build a purposeful career. Let’s do all the good we can in this world – together.

Asbury Methodist Village, a part of Asbury Communities, Inc., the 14th-largest, not-for-profit continuing care retirement community system in the United States as ranked by LeadingAge Ziegler. It’s a welcoming environment unmatched in other continuing care retirement communities (CCRCs) in Maryland. In addition, Asbury Methodist Village is proud to hold EAGLE accreditation from the United Methodist Association of Health & Welfare Ministries.

Come join our team that continues the legacy of serving the seniors of Montgomery County, MD and surrounding communities.

Schedule and Compensation

• Full Time,40 hours weekly
• Monday - Friday, 8:30am-5pm
• Occasional weekends and holidays, required.
• $87,000 - $90,700 annual salary

Job Description

The Operations Manager oversees the daily operations of dining services, ensuring high-quality food service and resident satisfaction while maintaining financial and operational efficiency. This role manages the dining manager, including chefs and hourly team members, and ensures compliance with safety, sanitation, and regulatory standards. The Operations Manager fosters a collaborative environment, supports professional development, and works to enhance the overall dining experience.

1. Daily Operations and Service Excellence

• Manage multiple food service operations to maintain high standards in food preparation, presentation, and service.
• Oversee daily front of house and back of house operations across assigned dining venues.
• Ensure consistent food quality, presentation, temperature, and timely service.
• Address resident concerns promptly and professionally, documenting resolutions and follow-up.
• Coordinate with culinary leadership to ensure menu execution and service consistency.

2. Leadership and Associate Development

• Provide direct supervision, coaching, and performance management for dining room managers, supervisors, and associates.
• Conduct regular leadership meetings, associate check‑ins, and performance evaluations.
• Ensure new associates receive appropriate onboarding, orientation, and job‑specific training.
• Oversee scheduling, payroll functions, and staffing to ensure appropriate coverage and efficient operation.

3. Financial Management and Budget Accountability

• Manage operational expenses in accordance with approved budgets.
• Monitor labor productivity, scheduling efficiency, overtime, and staffing levels.
• Partner with culinary leadership to control food costs, waste, and inventory.
• Review financial reports, identify unfavorable variances, and implement corrective action plans.

4. Food Safety, Sanitation, and Compliance

• Ensure compliance with food safety regulations, sanitation requirements, and organizational policies.
• Complete required weekly safety inspections, observations, and operational audits.
• Ensure corrective actions are documented and completed within established deadlines.
• Maintain readiness for regulatory inspections and internal audits.

6. Resident Engagement and Continuous Improvement

• Plan and coordinate catering services, special events, and other dining‑related activities.
• Actively engage with residents to understand their dining preferences and address concerns promptly.
• Participate in resident meetings and service improvement initiatives.

Qualifications

• Bachelor’s degree or equivalent experience
• Certified Dietary Manager certification preferred.
• Minimum 5 years of progressive food service, hospitality, or dining operations management experience.
• Experience overseeing multiple dining venues or complex food service operations preferred.
• Demonstrated knowledge of labor management, budgeting, financial reporting, and operational controls.

Additional Information

Depending upon the status of the position, Asbury offers generous benefits including medical, dental, and vision coverage; 401K with match; PTO and paid holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.