Dining Operations Lead - Impactful Full-Time Role

wesleywillows; Rockford (IL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Plan with Employer 


Wellness Programs

Employee Assistance Program

Job summary

Wesley Willows in Rockford, IL is seeking a Dining Operations Lead to oversee front-of-house dining operations, resident relations, and special events. The role emphasizes adherence to regulations, staff onboarding, scheduling, and strong service standards.

The position offers a varied schedule, with 1st and 2nd shifts, competitive hourly pay, and opportunities to lead a team within a compassionate senior living community. If you value service and growth, this is a meaningful role.

Qualifications

• High-volume FOH/restaurant/special event experience.
• Excellent customer service skills, with the ability to de-escalate difficult guest or employee situations.
• Strong multitasking, prioritization, and organizational skills.
• Comfort with computers/email and responding quickly.
• ServSafe certification preferred.
• Food Handler's Card required—can be obtained onsite within the first 30 days.
• Valid Driver's License.

Responsibilities

• Help lead daily front-of-house dining operations, resident/client relations, and special events, in line with all applicable regulations
• Support FOH staffing, including onboarding, scheduling, coaching, and performance, alongside the Dining Operations Manager and HR
• Manage FOH inventory, vendor relationships, and budget-conscious ordering
• Oversee the POS system, menu accuracy, opening/closing procedures, and cash handling
• Lead daily staff meetings and shift huddles, and train FOH staff on service, safety, and sanitation standards
• Monitor food, service, and dining room quality while keeping FOH/BOH communication strong and morale high
• Support regulatory compliance through required audits, safety logs, and food handler certifications

Skills

Customer service

Multitasking

Organizational skills

Computer skills

ServSafe

Food Handler Card

Driver's license

Tools

POS system

Job description

Wesley Willows in Rockford, IL is seeking a Dining Operations Lead to oversee front-of-house dining operations, resident relations, and special events. The role emphasizes adherence to regulations, staff onboarding, scheduling, and strong service standards.

The position offers a varied schedule, with 1st and 2nd shifts, competitive hourly pay, and opportunities to lead a team within a compassionate senior living community. If you value service and growth, this is a meaningful role.