Dining Operations Lead

Wesley Willows Corporation

Rockford (IL)

On-site

USD 29,000 - 33,000

Full time

4 days ago

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Benefits offered by this job

Financial Wellness Perks

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

403(b) Retirement Plan with Employer

Life/AD&D Insurance

Short- & Long-Term Disability

Accident, Critical Illness, and HospiI

Mail Order Pharmacy

Telemedicine

Wellness Programs

Employee Assistance Program

Job summary

Wesley Willows Corporation in Rockford, IL is seeking a Dining Operations Lead to supervise daily front-of-house dining, resident relations, and events, ensuring compliance with regulations and quality standards.

You will support FOH staffing, onboarding, scheduling, coaching, and performance, manage inventory and vendor relations, oversee the POS system and cash handling, and lead daily staff meetings with a focus on service, safety, and sanitation.

Qualifications

High-volume FOH/restaurant experience required.
Excellent customer service skills with de-escalation abilities.
Strong multitasking, prioritization, and organizational skills.
Comfort with computers and emailing; quick response times.
ServSafe certification preferred.
Food Handler's Card required and obtainable onsite within 30 days.
Valid Driver's License required.

Responsibilities

Lead daily front-of-house dining operations, resident relationships, and special events.
Support FOH staffing: onboarding, scheduling, coaching, and performance with Dining Operations Manager and HR.
Manage FOH inventory, vendor relations, and budget-conscious ordering.
Oversee POS system, menu accuracy, opening/closing procedures, and cash handling.
Lead daily staff meetings and shift huddles; train FOH staff on service, safety, and sanitation.
Monitor dining quality and maintain strong FOH/BOH communication and morale.
Ensure compliance through audits, safety logs, and food handler certifications.

Skills

High-volume FOH experience

Customer service

Multitasking

Organizational skills

Computer/Email skills

Education

ServSafe certification

Food Handler's Card

Job description

Dining Operations Lead
$21–$24/hr | Full-Time
Wesley Willows | Rockford, IL
Start a meaningful career as a Dining Operations Leadat Wesley Willows, a senior living community.

Make a difference in someone's life every day.

Why Join Us?

Make an Impact: This is your opportunity to make a difference in the lives of others!
Competitive Pay:$21–$24 /hr + credit for experience
Schedule: Full-time, varied schedule, including 1st and 2nd shifts, and varying weekends.
Supportive Team: We value our team members just as much as the people we serve
Quick Hiring: Apply today and hear back within 48 hours

What You'll Do:

Help lead daily front-of-house dining operations, resident/client relations, and special events, in line with all applicable regulations
Support FOH staffing, including onboarding, scheduling, coaching, and performance, alongside the Dining Operations Manager and HR
Manage FOH inventory, vendor relationships, and budget-conscious ordering
Oversee the POS system, menu accuracy, opening/closing procedures, and cash handling
Lead daily staff meetings and shift huddles, and train FOH staff on service, safety, and sanitation standards
Monitor food, service, and dining room quality while keeping FOH/BOH communication strong and morale high
Support regulatory compliance through required audits, safety logs, and food handler certifications

What You'll Need:

High-volume FOH/restaurant/special event experience
Excellent customer service skills, with the ability to de-escalate difficult guest or employee situations
Strong multitasking, prioritization, and organizational skills
Comfort with computers/email and responding quickly
ServSafe certification preferred
Food Handler's Card required—can be obtained onsite within the first 30 days
Valid Driver's License

Benefits Available to Qualified Employees:

Financial Wellness Perks:Access earned wages before payday throughZayZoon, plus tools and resources to support your financial wellbeing.
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
403(b) Retirement Plan with Employer Match
Life/AD&D Insurance
Short- & Long-Term Disability
Accident, Critical Illness, and Hospital Indemnity Insurance
Mail Order Pharmacy
Telemedicine
Wellness Programs
Employee Assistance Program

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

Our Commitment to Health & Safety

The wellbeing of our residents and team members is our top priority. To help keep everyone safe, we ask all team members to receive a yearly flu shot (with medical and religious exemptions available), While we do not require the COVID-19 vaccine for employment, we do collect vaccination status in accordance with health guidelines. This helps us keep our community informed, safe, and prepared. Candidates must also complete a QuantiFERON Gold TB Blood Test as part of their pre-hire drug screen and physical.

Due to the safety-sensitive nature of skilled nursing services and participation in Medicare and Medicaid programs, employment is contingent upon successful completion of: