Dining & Guest Experience Lead — Hospitality

NEXDINE Hospitality; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Employee Assistance Program

Career Growth

Perks & Rewards

Life Insurance

Job summary

NEXDINE Hospitality is hiring a Guest Experience Ambassador in Chicago, IL. This role delivers best-in-class dining service to residents, colleagues, and guests, reporting to the Director of Dining Services.

You will ensure exemplary hospitality across all interactions and support daily meal service with attention to dietary needs. The position offers part-time or full-time hours with a starting hourly pay of $20.00 and weekly direct deposit payroll.

Qualifications

• High school diploma or equivalent.
• Previous experience in food service.
• Previous customer service experience.

Responsibilities

• Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
• Leads service of food or beverages to residents and prepares or serve specialty diets and dishes as required.
• Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.
• Check residents diets, likes & dislikes to ensure that such requirements are satisfied.
• Assist with set-up/breakdown of all scheduled meal periods.
• Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
• Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
• May wash pots, pans, dishes, utensils, or other cooking equipment.
• May assist in supporting culinary staff at numerous stations as directed.
• Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
• May perform other duties and responsibilities as assigned.

Skills

Customer service

Education

High school diploma or equivalent

Job description

NEXDINE Hospitality is hiring a Guest Experience Ambassador in Chicago, IL. This role delivers best-in-class dining service to residents, colleagues, and guests, reporting to the Director of Dining Services.

You will ensure exemplary hospitality across all interactions and support daily meal service with attention to dietary needs. The position offers part-time or full-time hours with a starting hourly pay of $20.00 and weekly direct deposit payroll.