Hospitality Guest Experience Lead

NEXDINE Hospitality; Goshen (IN); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Career Growth Opportunities

Generous Compensation & Benefits

Job summary

NEXDINE Hospitality in Goshen, IN is hiring a Guest Experience Ambassador to deliver best-in-class dining service to residents, staff and guests. The role reports to the Director of Dining Services and requires friendly, proactive hospitality and excellent customer service with a focus on menu knowledge and accommodating special diets.

You will work in a kitchen environment with early hours from 6:30 am to 2:30 pm, part-time or full-time, and enjoy weekly pay.

Qualifications

• High school diploma or equivalent.
• Previous experience in food service.
• Previous customer service experience.

Responsibilities

• Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
• Leads service of food or beverages to residents and prepares or serve specialty diets and dishes as required.
• Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.
• Check residents diets, likes & dislikes to ensure that such requirements are satisfied.
• Assist with set-up/breakdown of all scheduled meal periods.
• Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
• Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
• May wash pots, pans, dishes, utensils, or other cooking equipment.
• May assist in supporting culinary staff at numerous stations as directed.
• Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
• May perform other duties and responsibilities as assigned.

Skills

Hospitality mindset

Customer service

Food service

Education

High school diploma or equivalent

Job description

NEXDINE Hospitality in Goshen, IN is hiring a Guest Experience Ambassador to deliver best-in-class dining service to residents, staff and guests. The role reports to the Director of Dining Services and requires friendly, proactive hospitality and excellent customer service with a focus on menu knowledge and accommodating special diets.

You will work in a kitchen environment with early hours from 6:30 am to 2:30 pm, part-time or full-time, and enjoy weekly pay.