Digital Workplace Leader - End-User Experience & Security

Fisher Investments; Camas (WA); À distance; USD 150 000 - 200 000; Plein temps

Avantages offerts par ce poste

Medical premiums covered

Vision & dental coverage

401(k) match

Paid time off & holidays

Family support programs

Résumé du poste

Fisher Investments in Camas, WA is seeking a Digital Workplace Manager to lead end-user technology strategy across SCCM, Intune, Azure, and VDI, ensuring a secure and seamless employee experience.

You will mentor staff, partner with Security, IT and Engineering, drive cloud-based modernization, governance, and risk controls, while delivering measurable improvements and reports to executives.

Qualifications

• 8+ years of experience in the listed technologies with end-user device support in financial services.
• 2+ years of people management within a Digital Workplace environment.
• Strong governance and security expertise and risk management for end users.
• Experience with Windows 11, macOS and Azure Virtual Desktop (AVD).
• Desktop HW standards, refresh cycles, OS standards
• Experience with Windows 11, Mac OS, and Azure Virtual Desktop
• Bachelor's degree in a technical field or equivalent experience

Responsabilités

• Lead end-user technology, services and platforms for a seamless FI workspace.
• Staff IT project teams and ensure results meet negotiated customer expectations and internal standards.
• Troubleshoot complex problems and drive performance improvements in your area.
• Oversee desktop virtualization including VDI, Citrix, and related infrastructure.
• Collaborate with FI Security to implement and monitor endpoint vulnerability processes.
• Partner with Engineering to adopt cloud-based solutions for efficiency and end-user experience.
• Collaborate with Networking to ensure secure, reliable Wi‑Fi across locations.
• Create executive reports with clear remediation recommendations for vulnerabilities.
• Manage vulnerability SLAs and align with Cybersecurity.
• Conduct midyear and annual performance reviews; mentor direct reports and hire when needed.
• Measure SLA performance and ensure goals are met
• Lead performance reviews and 1:1 staff meetings
• Interview and hire DWP staff; mentor direct reports

Connaissances

End-user device support

People management

Digital Workplace strategy

Security governance

Vendor & stakeholder mgmt

Problem solving

Communication

Project management

Formation

Bachelor's degree in a technical discipline

Outils

SCCM

Intune

Azure

VDI

Remote Access

Office 365

Office 365

End point management tools

Description du poste

Fisher Investments in Camas, WA is seeking a Digital Workplace Manager to lead end-user technology strategy across SCCM, Intune, Azure, and VDI, ensuring a secure and seamless employee experience.

You will mentor staff, partner with Security, IT and Engineering, drive cloud-based modernization, governance, and risk controls, while delivering measurable improvements and reports to executives.