Digital Workplace Manager

Fisher Investments; Tampa (FL); À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

100% paid medical, dental and vision

401(k) match

20 days of PTO + 10 holidays

Family support programs

Hybrid work option

Résumé du poste

Fisher Investments seeks a Digital Workplace Manager to lead the DWP team, shaping the strategy for end-user tools, devices, and services. You will partner with Technology, Security and business units to translate requirements into scalable technical solutions and drive transformation with a focus on user experience.

You will manage end-user platforms such as SCCM, Intune, Azure, VDI, and Remote Access, while enhancing governance, risk controls, and security posture.

Qualifications

• 8+ years of experience with the technologies listed and in end-user device support within a financial services environment.
• 2+ years of experience in people management within a Digital Workplace context.
• Expert knowledge of SCCM, Intune, Azure, VDI, Remote Access, Mobility, and Office 365.
• Strong governance and security expertise, with risk management for end users.
• Desktop hardware standards, roadmaps, refresh cycles, security and OS standards.
• Experience with Windows 11, macOS and Azure Virtual Desktop.
• Visionary Digital Workplace strategy focused on user experience and external tech trends.
• Bachelor's degree in a technical discipline or equivalent experience.

Responsabilités

• Lead end-user technology services and platforms to deliver seamless workforce experience.
• Staff and manage IT project teams and ensure results meet customer expectations and IT standards.
• Troubleshoot issues and drive performance improvements for the area.
• Desktop virtualization including VDI, Citrix, AVD and related hardware infra.
• Collaborate with Security to support end-point vulnerability processes.
• Partner with Engineering to explore cloud-based solutions for efficiency and cost savings.
• Coordinate with Networking to ensure secure, seamless Wi‑Fi usage.
• Work with FI Security to ensure controls are clear and deviations remediated.
• Create executive reports with issues and mitigation recommendations.
• Maintain vulnerability management SLAs and standards with Cybersecurity.
• Measure performance and meet SLAs and goals.
• Conduct midyear and yearly reviews and mentorship meetings.
• Interview and hire DWP staff as openings arise.
• Lead and mentor direct reports within DWP.

Connaissances

SCCM

Intune

Azure

VDI

Remote Access

Mobility

Office 365

Security governance

Formation

Bachelor's degree in technical discipline

Outils

Citrix

Azure Virtual Desktop (AVD)

Description du poste

It's an exciting time to join Fisher Investments; we're investing in the future of our firm's technology and information security. Our business is growing internationally, which emphasizes the need to build an unparalleled team that promotes future global growth through strategic solutions and progress. We are looking for a Digital Workplace Manager to join our team and assist us in supporting and maintaining our Digital Workplace.

The Opportunity:

The DWP (Digital Workplace) Team Lead is a visionary, who will set direction and will reimagine how Fisher Investments employee will use their productivity tools, devises and services. You will build strong partnership and relationships with other teams in Technology, Security and with key partners to understand their requirements and to translate them into technical solutions.

You and your team will be responsible for various platforms, including End Point Management, OSD, Application packaging/Patching, SCCM, Intune, Azure Remote Access, Mobility, DLP, End Point Security, and Vulnerability. You will build digital workplace strategy and transformation with a heavy focus on end-user experience, challenging the status quo, and having deep insight into external technology trends. Guide the technology innovation, developing technology roadmaps and completing, delivering measurable improvements and results. Must have strong governance and security expertise and in managing and mitigating risk through establishing controls, using security related tools, establishing and implementing associate processes.

You will report to the Associate Vice President, Digital Workplace.

The Day-to-Day:

• Lead the end-user technology, services and platforms, focused on delivering a seamless workforce experience accessing FI's tools, apps and services.
• Staff and manage IT project teams and service units with specialists to ensure results meet negotiated customer expectations and follow internal IT standards, methodologies, and strategies.
• Troubleshoot special problems and lead performance improvement efforts for one's area based on a solid understanding of the technical concepts, methods, and practices applied by reporting staff.
• Desktop and application virtualization including VDI standards, application publishing, Citrix, AVD and associated hardware infrastructure (not including Network)
• Collaborate with internal security team to build / support process related to end point vulnerabilities.
• Collaborate with Engineering on a long-term vision to use Cloud-based solution to achieve efficiency, cost savings and a seamless end-user experience
• Collaborate with Networking to insure a seamless, efficient and secure use of Wi-Fi regardless of location
• Collaborate closely with FI Security team to insure standards are well understood and proper controls are implemented, tracked and any deviation is quickly remediated.
• Create reports and present to executive management with factual documentation of issues identified and clear recommendation for mitigation of found vulnerabilities.
• Establish and maintain vulnerability management SLA's and standards in partnership with the Cybersecurity organization.
• Measure and report on performance. Ensure all service-level agreements are met and goals are achieved
• Perform Direct report Midyear and yearly reviews. Hold weekly – Bi-Weekly 1:1 staff meeting to build success plans to work toward growing individuals.
• Interview and Hire DWP Staff as requirement come open within the group.
• Lead and mentor direct reports within DWP.

Your Qualifications:

• Must have 8+ years of experience in above mentioned Technologies, with proven experience providing end-user device support in a financial service organization of similar scale and complexity
• 2+ years of experience in people management, specifically leading infrastructure operations teams within a Digital Workplace environment
• Strong end-user expertise on platforms like SCCM, Intune AZURE, VDI, Remote Access, Mobility, productivity apps like Office 365 etc.
• Strong governance and security expertise and in managing risks for end-users
• Desktop experience including HW platform, standards, roadmap, refresh cycle, security, management, Operating System standards
• Experience in Windows 11, Mac OS and Azure Virtual desktop knowledge
• Expert knowledge in Digital Workplace and end user device strategy and transformation with heavy focus on user experience, challenging the status quo, and with a deep insight in to external technology trends
• Bachelor's degree in a technical discipline or equivalent experience

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
• This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER