Digital Experience Engineer - 407209

Atrium; New York (NY); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium is seeking a Digital Experience Engineer to provide advanced technical support and endpoint management for our national staff. The role requires troubleshooting complex issues, managing device configurations, and collaborating with IT teams to implement scalable, secure solutions.

You will leverage PowerShell scripting and modern endpoint tools, with a focus on Windows 11/macOS in an enterprise setting, AD/M365, and endpoint security. Some travel to offices and conferences is expected.

Qualifications

• Advanced knowledge of Windows 11 and macOS in an enterprise environment.
• Experience with endpoint management platforms (Intune/Jamf/NinjaOne/SCCM).
• Working knowledge of Active Directory, Microsoft 365, and modern identity concepts.
• Experience troubleshooting hardware, OS, apps, authentication, and endpoint connectivity.
• Familiarity with PowerShell or other scripting/automation language.
• Understanding of endpoint security concepts including patching, encryption, EDR, and device compliance.
• Strong troubleshooting and root-cause analysis skills and ability to document processes.

Responsibilities

• Serve as the first line of end-user technical support for national staff.
• Investigate and resolve complex endpoint issues escalated by the Service Desk.
• Manage on-premise and remote end-user requests in an AD and hybrid Exchange/Office 365 environment.
• Communicate progress and resolutions clearly; escalate when necessary.
• Support device configuration, enrollment, compliance, patching, and app deployments.
• Write or improve automation scripts for endpoint administration and remediation.
• Travel as required to provide on-site support at offices and events.

Skills

Windows/iOS enterprise support

Endpoint management

PowerShell scripting

Active Directory & M365

Endpoint security & remediation

Root-cause analysis

Documentation & collaboration

Education

Bachelor's degree in IT/CS

Tools

Microsoft Intune

Jamf

NinjaOne

SCCM/MECM

PowerShell

ServiceNow

Zendesk

Job description

A forward-thinking technology organization focused on delivering seamless digital experiences is seeking a Digital Experience Engineer to join its team. The company prioritizes innovation and operational excellence to support a diverse user base and is known for fostering a collaborative and growth-oriented work environment.

Salary/Hourly Rate

$38/hr

Position Overview

The Digital Experience Engineer will provide advanced technical support and endpoint management to ensure a reliable, secure, and user-friendly environment. This role involves troubleshooting complex issues, managing device configurations, and collaborating with IT teams to implement scalable solutions. The position requires strong problem-solving skills and a customer-focused approach to support national staff users effectively.

Responsibilities Of The Digital Experience Engineer

• Serve as the first line of response for technical end-user support for all national staff users.
• Investigate and resolve complex endpoint issues escalated by the Service Desk, providing immediate break-fix remedies and addressing root causes.
• Manage and troubleshoot on-premise and remote end-user requests in an Active Directory and hybrid Exchange/Office 365 environment.
• Create positive customer support experiences by communicating progress and resolving or escalating issues professionally and timely.
• Support device configuration, enrollment, compliance, patching, and application deployments through endpoint management platforms.
• Write or improve PowerShell scripts and other automation for endpoint administration and remediation.
• Travel as required to provide technical support to outside offices and at meetings and conferences.

Required Experience/Skills For The Digital Experience Engineer

• Advanced knowledge of supporting and troubleshooting Windows 11 and macOS in an enterprise environment.
• Experience with endpoint or device-management technologies such as Microsoft Intune, Jamf, NinjaOne, SCCM/MECM, or similar platforms.
• Working knowledge of Microsoft Entra ID, Active Directory, Microsoft 365, and modern identity concepts.
• Experience troubleshooting hardware, operating systems, applications, authentication, and endpoint connectivity issues.
• Familiarity with PowerShell or another scripting/automation language.
• Understanding of endpoint security concepts including patching, encryption, EDR, device compliance, and vulnerability remediation.
• Strong troubleshooting and root-cause analysis skills with the ability to recognize patterns across recurring technical issues.
• Ability to document technical processes clearly and collaborate effectively with Service Desk, Engineering, Security, and other IT teams.

Preferred Experience/Skills For The Digital Experience Engineer

• 5 to 7 years of experience in a large enterprise or corporate environment.
• Experience packaging and deploying enterprise applications.
• Experience developing PowerShell automation or endpoint remediation scripts.
• Familiarity with ITIL or IT service-management practices.
• Experience with ITSM, MDM, and RMM platforms such as ServiceNow, Zendesk, NinjaOne, Intune, or comparable technologies.

Education Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Equivalent work experience will be considered.

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).