Information Technology Manager

Confidential; Denver (CO); On-site; USD 110,000 - 165,000; Full time

Job summary

Confidential in Denver seeks an IT Manager to lead day-to-day technology operations, security, and modernization across corporate and property locations. This senior individual contributor role blends hands-on ownership with strategic leadership to run the Microsoft 365 and endpoint ecosystem.

You will partner with the Director of Technology, drive AI and automation initiatives, manage vendors and budgets, and ensure a secure, reliable digital workplace that supports business growth.

Qualifications

• 5+ years of progressive IT experience in administration or similar roles.
• Hands-on expertise with Microsoft 365, Intune, Autopilot, and endpoint management.
• Experience with cloud-first environments and modern identity/security tools (Entra ID, Conditional Access).
• Demonstrated experience leading technology projects and managing vendor relationships.
• Experience applying AI and automation to improve IT operations or business processes is preferred.

Responsibilities

• Own and administer the Microsoft 365 environment across Exchange Online, Teams, SharePoint, and OneDrive.
• Manage device lifecycle using Intune, Autopilot, Apple Business Manager, and Datto RMM from provisioning to retirement.
• Administer identity and access management with Entra ID, enforcing CA, MFA, and device compliance.
• Handle user provisioning, licensing, and access across Microsoft 365 and SaaS platforms.
• Lead onboarding/offboarding and ensure secure access control.
• Support collaboration tech such as Teams Rooms and meeting-room hardware.
• Maintain hardware/software inventory and document system configurations.

Skills

Microsoft 365

Intune

Autopilot

Entra ID

Conditional Access

AI & Automation

Vendor Management

Budgeting

Security Awareness

Communication

Problem Solving

Leadership

Tools

Microsoft Intune

Autopilot

Datto RMM

Entra ID

Exchange Online

Teams

SharePoint

KnowBe4

Darktrace

Microsoft Defender

Barracuda

Job description

The IT Manager leads the day-to-day operation, security, and advancement of the organization's technology environment across corporate and property locations. Operating as a senior individual contributor, this role combines deep hands-on technical ownership with strategic leadership — running the Microsoft 365 and endpoint ecosystem, safeguarding the organization against cyber threats, and modernizing how the business works through automation and artificial intelligence. The IT Manager is the go-to technology expert for the organization, partnering with the Director of Technology, business leaders, and vendors to deliver a secure, reliable, and forward-looking digital workplace.

Duties

Technology Operations & Digital Workplace

• Own and administer the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, and OneDrive, ensuring a secure and productive workplace across Windows, macOS, and mobile platforms.
• Manage the full device lifecycle using Microsoft Intune, Autopilot, Apple Business Manager, and Datto RMM — from provisioning, configuration, and shipping of new-hire equipment through retirement.
• Administer identity and access management through Entra ID, enforcing Conditional Access, MFA, and device compliance policies.
• Handle user provisioning, group management, and licensing across Microsoft 365 and third-party SaaS platforms.
• Manage employee onboarding and offboarding, including account setup, device configuration, and access control.
• Support collaboration technologies such as video conferencing, Teams Rooms, and meeting-room hardware.
• Maintain hardware and software inventory, asset lifecycle, and clear documentation of system configurations, procedures, and user instructions.

End-User Support

• Provide end-user support through FreshService, resolving device, application, and connectivity issues while adhering to defined SLAs and escalation protocols.

Cybersecurity & Compliance

• Lead cybersecurity operations across the organization, monitoring and responding to threats using Darktrace, Microsoft Defender, and Barracuda.
• Drive security awareness and phishing-resistance through KnowBe4 training programs.
• Ensure compliance with security, access, and data-handling standards, and participate in audits and remediation.
• Identify, evaluate, and implement AI and automation solutions that streamline IT operations, strengthen security, and reduce manual, repetitive work.
• Apply artificial intelligence to enhance threat detection, support delivery, and business processes, and champion responsible AI adoption across the organization. Projects, Vendors & Strategy
• Lead IT projects end to end, including software implementations, system migrations, infrastructure modernization, and technology deployments for new and acquired properties.
• Serve as the primary liaison for technology vendors and service providers, managing licensing, contracts, and performance.
• Assist in developing and managing IT budgets and technology purchasing decisions.
• Support property-critical platforms including property management systems, resident portals, access control, surveillance, and VoIP.
• Partner with the Director of Technology to shape and execute strategic technology initiatives, and provide flexible support across systems, operations, and cross-functional needs.

Work Experience

• 5+ years of progressive IT experience in support or systems administration, ideally within a multifamily, property management, or corporate environment.
• Hands-on expertise with Microsoft 365, Intune, Autopilot, and endpoint management required.
• Experience with cloud-first environments and modern identity/security tools (Entra ID, Conditional Access) required.
• Demonstrated experience leading technology projects and managing vendor relationships.
• Experience applying AI and automation to improve IT operations or business processes strongly preferred.

Skills

• Excellent interpersonal and communication skills, both internally and externally, with the ability to translate technical concepts for non-technical audiences.
• Strong problem-solving, organizational, and independent decision-making skills.
• Able to be discreet with confidential and sensitive information.
• Able to work independently, take initiative, and adapt to changing priorities.
• Able to manage multiple priorities with accuracy and efficiency while meeting deadlines.
• Detail-oriented with a strong work ethic and a high degree of accountability and ownership.
• Proficiency in budgeting, forecasting, and the strategic use of technology platforms.
• Excellent understanding of computer systems, security, networks, systems administration, databases, and telecommunications.
• Extensive software knowledge and a forward-thinking, innovation-driven mindset toward AI and emerging technology.

Licenses and Certifications:

• Foundation, CompTIA Security+, CISSP, and PMP or equivalent.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Stand, walk, and climb stairs.
• Ability to hear and see as needed in a general work environment.
• Able to receive information through verbal and written sources.
• Occasional stooping, crouching, reaching overhead, and lifting/carrying materials.
• Pass criminal background screening prior to employment.

Working Conditions:

• Regular office environment.
• Work schedule and location based on position and supervisor requirements.