Digital Warrior Experience Specialist II

Wounded Warrior Project, Inc; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid schedule

Medical coverage

Competitive pay

Team environment

Job summary

Wounded Warrior Project (WWP) is seeking a Digital Warrior Experience Specialist II to enhance and expand the program-facing digital experience for veterans. You will collaborate with technical and marketing teams to streamline interactions across MyWWP and related platforms, ensuring accessible, engaging experiences that meet warriors' evolving needs.

This role focuses on platform maintenance, feature enhancements, governance, and reporting, with emphasis on cross-functional teamwork,

Qualifications

• Ability to gain working knowledge of WWP programs and services.
• Experience managing digital initiatives focusing on customer experience.
• Proven ability to lead cross-functional teams.
• Excellent verbal and written communication skills.

Responsibilities

• Facilitate Warrior Experience initiatives for digital platforms.
• Support Digital Warrior Experience initiatives and platform management, including stakeholder engagement and backlog management.
• Assist in decisions on digital platform maintenance and feature enhancements.
• Manage the MyWWP portal and related platforms, including governance tasks.
• Lead cross-functional workgroups to improve the warrior's digital experience.
• Coordinate with Programs to gather ideas, drive adoption, and ensure timely communications.

Tools

Salesforce

Job description

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days' work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

The Wounded Warrior Project (WWP) Digital Warrior Experience Specialist II plays a key role in executing WWP's digital strategy, with a primary focus on enhancing and expanding the program-facing digital experience for warriors. This role collaborates with technical and marketing teams to streamline, simplify, and enrich interactions with our warriors, ensuring an engaging, accessible, and impactful digital experience. By managing digital platforms such as MyWWP and related initiatives, the Digital Warrior Experience Specialist II ensures updates and enhancements align with program goals, improve usability, and deliver meaningful, impactful experiences that meet the evolving needs of warriors.

DUTIES & RESPONSIBILITIES

• Facilitate Warrior Experience initiatives for digital platforms and related projects.
• Support Digital Warrior Experience initiatives and platform management, including stakeholder engagement, business case development, risk management, backlog management, continuous improvement, and communication/reporting.
• Assist in business decision-making related to digital platform maintenance, feature enhancements, and troubleshooting.
• Manage and support the Warrior Experience team's efforts for WWP's MyWWP portal and other digital platforms, including enhancement planning and implementation, executive reporting, feedback management, MyWWP Communities oversight, vendor coordination, and governance/product ownership tasks.
• Ensure updates and enhancements to digital platforms improve the warrior experience while aligning with Salesforce and program processes.
• Lead cross-functional workgroups to achieve defined outcomes and other key initiatives that enhance the warrior's digital experience.
• Coordinate with Programs to gather ideas and feedback, negotiate outputs, ensure changes meet cross-functional needs, lead adoption and implementation, and facilitate timely organization-wide communications.
• Organize and prepare materials for team and staff meetings to support decision-making and ensure clarity of recommendations and plans.
• Lead workgroups to review and evaluate current digital processes, identify challenges, and recommend solutions.
• Translate workgroup ideas into recommendations for changes in program and digital delivery methods, and present these to leadership.
• Establish operational processes for implemented initiatives, including updates and maintenance.
• Develop methods to connect departments seamlessly, reducing silos in program and service delivery to warriors.
• Participate in the rollout of key strategic initiatives.
• Serve as a subject matter resource for questions regarding programs and the warrior digital experience.
• Assist in developing and prioritizing initiatives and projects for the Warrior Experience team.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to gain a strong working knowledge of WWP programs and services and integrate them effectively to meet warrior needs.
• Demonstrated ability to manage digital initiatives with a focus on enhancing customer experience.
• Proven ability to lead work teams and contribute ideas that solve problems and achieve results.
• Excellent verbal and written communication skills, with the ability to tailor messaging to resonate with diverse audiences across various platforms.
• Strong relationship management skills and the ability to work effectively with diverse individuals and teams.
• Effective operational and problem-solving skills, with the ability to develop and implement action plans through completion.
• Demonstrated ability to plan, organize, and coordinate multiple activities with varied deadlines, delivering results on time.
• Strong organizational and time management skills, with the