Digital Transformation Project Manager

AHEAD; United States; On-site; USD 70,000 - 120,000; Full time

Job summary

AHEAD is seeking a results-driven Project Manager to coordinate technical projects from initiation through delivery in the United States. You will drive service delivery, manage incidents, and collaborate with Senior and Program Managers to keep projects on schedule and within scope.

Ideal candidates will possess strong communication, customer service experience, and a passion for cutting-edge technology, with the ability to learn quickly and adapt to changing priorities.

Qualifications

• Strongly developed communication skills.
• Experience providing top-level customer service.
• A passion for cutting-edge technology.
• Learns quickly and adapts well to new challenges.
• Enthusiastic and motivated to learn and grow.
• Ability to stay organized and composed while managing multiple tasks.
• Consulting experience (Preferred)

Responsibilities

• Plan and coordinate all aspects of technical projects from initiation through delivery.
• Help ensure service delivery success and customer satisfaction through effective project management.
• Help manage incidents and communication to various clients.
• Work closely with Senior Project Managers and Program Managers on project tasks and provide project status updates regularly.
• Utilize Ahead systems and various management tools to maintain updated project information.
• Assist in developing SOWs and customer presentations.
• Develop customer relationships and aids in identifying additional sales opportunities.
• Identify and execute on opportunities and efforts to ensure customer success.
• Develop, define, and execute project plans, project scope, activities, schedules, budgets, and deliverables.
• Develop and distribute project status reports to internal management and client project teams.
• Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope.
• Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved.
• Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities.

Skills

Project management

Customer service

Communication

Adaptability

Job description

AHEAD is seeking a results-driven Project Manager to coordinate technical projects from initiation through delivery in the United States. You will drive service delivery, manage incidents, and collaborate with Senior and Program Managers to keep projects on schedule and within scope.

Ideal candidates will possess strong communication, customer service experience, and a passion for cutting-edge technology, with the ability to learn quickly and adapt to changing priorities.