Digital Technical Product Manager Senior - Digital Claims

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 140,000 - 190,000; Full time

Job summary

USAA is seeking a dedicated Digital Technical Product Manager Senior for Digital Claims. This role requires in-office presence four days per week across multiple USAA offices, including San Antonio, TX.

You will shape and optimize Claims Storefront web experiences, drive cross-functional collaboration, and translate opportunities into actionable initiatives with data-driven roadmaps and KPIs. Prioritize user-centered design and market insights to deliver value.

Qualifications

• Bachelor's degree or 4 years of relevant education and/or experience.
• 6 years Digital/Technology Product Management experience across Strategy/Planning, Innovation, UX, Analytics, and Research/Testing.
• Proven ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams.

Responsibilities

• Shape and optimize Claims Storefront web experiences, including Property, to improve member adoption of digital claims.
• Facilitate discovery, delivery, and performance of digital and technology products for USAA and its members.
• Translate opportunities into initiatives (requirements, epics, features) and drive execution strategy.
• Lead cross-functional product teams and coordinate development aligned with strategic priorities.
• Prepare business case artifacts and hypotheses for scoping and prioritization.
• Apply data-driven problem-solving to understand product performance and inform improvements.

Skills

Product management

Strategy & planning

User experience

Analytics

Stakeholder communication

Leadership

Design thinking

Education

Bachelor's degree

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a dedicated Digital Technical Product Manager Senior - Digital Claims.

We offer a flexible work environment that requires an individual to be in the office 4 days per week . This position can be based in our San Antonio, TX; Plano, TX; Colorado Springs, CO; Phoenix, AZ; Chesapeake, VA or Tampa, FL offices. Relocation assistance is not available for this position.

What you’ll do:

• As a Digital/Technical Product Manager Senior on the P&C Digital Claims team, you will help shape and optimize key Claims Storefront web experiences, including Property, driving experience enhancements and content development that simplify the member journey and increase adoption of digital Claims capabilities.
• You will facilitate the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. You will collaborate with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. You'll design and drive implementation of multi-platform technology and digital solutions and optimize and improve existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). You will employ User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market and develop the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments.
• Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
• Translates Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.
• Shepherds complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
• Leads the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.
• Continuously leverages advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
• Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
• Leads cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities.
• Prepares compelling presentations, and other forms of communication standards and templates, to present and communicate complex concepts to a diverse audience, including senior leadership.
• Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
• Begins to bring in 'big picture' thinking and seeks to drive clarity among team and stakeholders.
• Maintains and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.
• Serves as a resource to team members and assists with on-boarding new employees.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
• Proven ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical