Senior Digital Product Manager - Claims & Tech (Hybrid)

USAA Life Insurance Company

San Antonio (TX)

Hybrid

USD 140,000 - 190,000

Full time

3 days ago

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Job summary

USAA is seeking a dedicated Digital Technical Product Manager Senior for Digital Claims. This role requires in-office presence four days per week across multiple USAA offices, including San Antonio, TX.

You will shape and optimize Claims Storefront web experiences, drive cross-functional collaboration, and translate opportunities into actionable initiatives with data-driven roadmaps and KPIs. Prioritize user-centered design and market insights to deliver value.

Qualifications

Bachelor's degree or 4 years of relevant education and/or experience.
6 years Digital/Technology Product Management experience across Strategy/Planning, Innovation, UX, Analytics, and Research/Testing.
Proven ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams.

Responsibilities

Shape and optimize Claims Storefront web experiences, including Property, to improve member adoption of digital claims.
Facilitate discovery, delivery, and performance of digital and technology products for USAA and its members.
Translate opportunities into initiatives (requirements, epics, features) and drive execution strategy.
Lead cross-functional product teams and coordinate development aligned with strategic priorities.
Prepare business case artifacts and hypotheses for scoping and prioritization.
Apply data-driven problem-solving to understand product performance and inform improvements.