Business Process Owner Lead - Communications Ecosystem/Advance Capabilities - Claims Optimization

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 120,000 - 180,000; Full time

Job summary

USAA Life Insurance Company seeks a Senior Business Process Owner Lead for Communications Ecosystem/Advance Capabilities - Claims Optimization. You will lead planning for highly complex processes, define requirements, design, test, and implement end-to-end business processes.

You will align processes with the overall experience strategy and value delivery, while ensuring risk controls and performance metrics are in place. The role requires in-office presence 4 days per week in a hybrid setup.

Qualifications

• Bachelor's degree or 4 additional years of relevant education/experience.
• 8 years of business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
• Experience applying quality management, process improvement, and problem-solving tools/methodologies.
• Experience implementing and sustaining change/improvements (change champion).
• Extensive hands-on experience with Process Mapping and Modeling and creating/validating process documentation.
• Extensive experience with process management standards/policies, and risk management practices.
• Demonstrated experience with Lean, BPM, or similar methodology.

Responsibilities

• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy.
• Ensures alignment with customer and roadmaps.
• Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve performance.
• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions.
• Guides and influences process re-engineering and technology implementation to enable redesign and innovation.
• Leads overall management of process performance with control limits, KPIs and stakeholder updates.
• Identifies, owns, executes, enhances, and aligns controls to mitigate risks.
• Collects and consolidates demand and identifies opportunities by business portfolio.
• Reviews, advises, and develops communication plans for customers and stakeholders.
• Ensures alignment between internal stakeholders and customers across all process projects.
• Uses data/analytics to deliver insight into process performance and shares best practices.

Skills

Business process management

Process mapping

Change management

Lean / BPM

Data-driven decisions

Education

Bachelor's degree

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Business Process Owner Lead for Communications Ecosystem/Advance Capabilities - Claims Optimization , you will lead planning for highly complex processes including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process Actively develops and drives alignment of process to overall experience strategy and vision.

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Plano, TX, Colorado Springs, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy.
• Ensures alignment with customer and appropriate roadmap(s).
• Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance.
• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.
• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation.
• Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.
• Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise.
• Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are in alignment with overall strategy.
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
• Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team.
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
• Provides mentorship and guidance support for team and applicable business partners.
• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 additional years of relevant education and/or experience.
• 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
• Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
• Experience in implementing and sustaining change/improvements (change champion).
• Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation.
• Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices.
• Demonstrated experience with Lean, Business Process Management, or similar methodology.
• Demonstrated experience with utilizing various systems t