Digital Tech Support Engineer I - Medical Devices

Zeiss Group; Dublin (OH); Presencial; USD 61.000 - 73.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Descripción de la vacante

ZEISS in Dublin, OH is seeking a Digital Technical Support Engineer I to provide expert-level technical support to end users, field service engineers, and internal customers, resolving complex issues and ensuring service quality.

You will collaborate across departments, contribute to HL7 and third-party software integrations, document processes, and mentor peers while maintaining up-to-date product knowledge. The role offers growth and competitive compensation.

Formación

• Respond to highly complex technical questions from Customers, Field Service Engineers, and internal teams with appropriate urgency.
• Engineer solutions to unique and multi-faceted technical issues impacting product performance and service.
• Assist with development of documentation pertaining to product and process.
• Lead ad-hoc teams to address escalations, coordinating resolutions and communicating with stakeholders.
• Proactively maintain or improve technical expertise on ZEISS products and services.

Responsabilidades

• Respond to highly complex technical questions from Customers, Field Service Engineers, and other internal customers with urgency.
• Engineer solutions to unique and multi-faceted technical issues impacting product performance and service.
• Assist with the development of documentation pertaining to product and process.
• Lead ad-hoc teams to address complex escalations and coordinate resolutions with stakeholders.
• Mentor peers and support cross-functional teams to resolve issues.

Conocimientos

Technical support

Escalation management

Cross-functional teamwork

Mentoring

Documentation

HL7 integration

Herramientas

HL7 integration tools

Descripción del empleo

ZEISS in Dublin, OH is seeking a Digital Technical Support Engineer I to provide expert-level technical support to end users, field service engineers, and internal customers, resolving complex issues and ensuring service quality.

You will collaborate across departments, contribute to HL7 and third-party software integrations, document processes, and mentor peers while maintaining up-to-date product knowledge. The role offers growth and competitive compensation.