Digital Tech Support Engineer I — Innovative Problem Solver

Carl Zeiss Meditec USA, Inc.; Dublin (CA); On-site; USD 61,000 - 73,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

Carl Zeiss Meditec USA, Inc. is seeking a Digital Technical Support Engineer I (DTSE1) to provide expert level technical support to end users, field service engineers, and internal customers, ensuring product and service quality across device and software solutions.

Responsibilities include solving highly complex technical issues, developing product/process documentation, supporting HL7 integrations, leading ad-hoc teams, and mentoring peers while maintaining up-to-date technical expertise.

Responsibilities

• Respond to highly complex technical questions and inquiries from Customers, Field Service Engineers, and other internal customers and partners with an appropriate sense of urgency.
• Engineer solutions to unique and multi-faceted technical issues impacting product performance and service.
• Assist with the development of documentation pertaining to product and process.
• Assist with engineering and supporting HL7 and other 3rd Party medical device & software integration.
• Lead ad-hoc teams to address complex escalations that often involve multiple team disciplines, and the coordination of support resolutions, while providing effective communication with all stakeholders throughout each project-level support event.
• Proactively maintain or improve his/her level of technical expertise on company products and services, especially dedicated supported products.
• Work cross-functionally with various departments, i.e. product or quality teams, to address or resolve customer or general service issues.
• Act as a mentor to peers in other work groups as applicable.

Job description

Carl Zeiss Meditec USA, Inc. is seeking a Digital Technical Support Engineer I (DTSE1) to provide expert level technical support to end users, field service engineers, and internal customers, ensuring product and service quality across device and software solutions.

Responsibilities include solving highly complex technical issues, developing product/process documentation, supporting HL7 integrations, leading ad-hoc teams, and mentoring peers while maintaining up-to-date technical expertise.