Digital Technical Support Engineer I – Medical Tech & HL7

ZEISS Group; Dublin (CA); On-site; USD 61,000 - 73,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Vacation and sick pay

Job summary

ZEISS Group seeks a Digital Technical Support Engineer I (DTSE1) to deliver expert technical support for end users, field service engineers, and internal teams. You will solve complex device and software issues, develop documentation, and mentor peers while coordinating cross-functional escalations.

The role emphasizes collaboration across departments to ensure product quality and service excellence, with compensation via an hourly pay range and robust benefits.

Qualifications

• Respond to highly complex technical questions from customers, field service engineers and internal partners.
• Engineer solutions to unique, multi-faceted issues affecting device and software performance.
• Lead ad-hoc teams to coordinate escalations and ensure clear communication with stakeholders.
• Assist with documentation and support for HL7 and third-party medical software integration.
• Mentor peers and contribute to ongoing technical training.

Responsibilities

• Respond to complex technical inquiries with urgency and accuracy.
• Engineer robust solutions to product performance and service issues.
• Develop documentation for products and processes.
• Collaborate with product and quality teams to resolve issues.
• Lead cross-functional escalation teams and coordinate resolutions.

Skills

Technical support

Customer communication

Cross-functional collaboration

Mentoring peers

Problem solving

Tools

HL7 integration

Job description

ZEISS Group seeks a Digital Technical Support Engineer I (DTSE1) to deliver expert technical support for end users, field service engineers, and internal teams. You will solve complex device and software issues, develop documentation, and mentor peers while coordinating cross-functional escalations.

The role emphasizes collaboration across departments to ensure product quality and service excellence, with compensation via an hourly pay range and robust benefits.