Digital Systems Analyst II — Engagement & Analytics

Dallas College; Mesquite (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Dallas College is seeking a staff-level IT professional to support digital engagement platforms and provide a technical foundation for a wide range of college operations. The role emphasizes analyzing processes, collaborating with stakeholders, and maintaining data integrity across systems.

The position involves applying patches, managing applications and databases, and ensuring performance and security while guiding project delivery and professional development within a dynamic college

Qualifications

• Bachelor's degree and five (5) years of experience in related field.
• Work hours may extend beyond the regular, Monday-Friday, 8:00 a.m.-5:00 p m. workday, including weekends and holidays to provide immediate support due to system failures on a 24/7 basis.
• Current and valid Texas driver's license required for offsite travel.
• Official transcript will be required.
• Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.

Responsibilities

• Responsible for analyzing and modeling existing digital engagement processes with the purpose of understanding and documenting current procedures and identifying areas for improvement.
• Participates in discovery and may conduct surveys to collect and analyze data to determine Dallas College needs.
• Keeps management and users abreast of revisions to software applications, modifications, and workflow issues.
• Stays current with industry standards and Dallas College policies by maintaining professional and technical knowledge of best practices through professional development activities and/or other educational opportunities.
• Researches and evaluates user requirements and enhancements for software applications, tests and documents modifications to application software.
• Analyzes and documents written specifications for data processing applications including basic system design, programming details, screen formats, user forms, user instructions and program documentation.
• Create and revise test plans for implementations; participates in system testing and conversion.
• Adheres to district guidelines and procedures.
• Performs process mapping; researches and evaluates user requirements and software enhancements foradministrative/educational applications; tests and documents modifications to administrative/ educational application software.
• Keeps current on technological trends and best practices through professional development activities.
• Develops and maintains relationships with diverse, internal/external, stakeholders and constituents within the Dallas College community network to enhance physical and digital engagement across the college.
• Assists users in formulating requirements and advises on alternatives and implications.
• Assists with the application of patches, installing software, managing the application and database environment, monitoring performance, and troubleshooting alerts.
• Manages various scheduled and planned projects.
• Actively listens and responds constructively to stakeholders and/or team member's ideas or concerns regarding projects.
• Strong attention to detail utilizing interpersonal, oral/written communication and diplomacy skills when interacting with end users and other stakeholders.
• Provides excellent customer service.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

Skills

Software design

Workflow analysis

Data modeling

UI design

Change management

Source control

Revision tracking

ERP systems

Reporting analytics

Data integrity

Stakeholder collaboration

Communication skills

Education

Bachelor's degree

Tools

SQL databases

Reports tools

Data analytics tools

Job description

Dallas College is seeking a staff-level IT professional to support digital engagement platforms and provide a technical foundation for a wide range of college operations. The role emphasizes analyzing processes, collaborating with stakeholders, and maintaining data integrity across systems.

The position involves applying patches, managing applications and databases, and ensuring performance and security while guiding project delivery and professional development within a dynamic college