System Analyst II

dallascollege; United States; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Professional Development

Job summary

Dallas College is seeking a staff position to analyze and model digital engagement processes and build the technical foundation for diverse operations on-site. After six months, some roles may qualify for a hybrid arrangement based on responsibilities and policy.

Academic positions require on-campus presence; this role emphasizes collaboration with end users, data integrity, and effective communication across departments to support system improvements.

Qualifications

• Knowledge of software design principles: workflow analysis, data modeling, UI design.
• Knowledge of change management, source control, and revision tracking.
• Ability to solve complex business problems with hardware/software capacity and time constraints.
• Knowledge of ERP systems, reporting and analytics tools, software implementation and support.
• Ability to work independently with minimal supervision.
• Strong communication and stakeholder management skills.

Responsibilities

• Analyze and model existing digital engagement processes to document current procedures and identify improvements.
• Participate in discovery and may conduct surveys to determine Dallas College needs.
• Keep management and users informed of revisions to software applications, modifications, and workflow issues.
• Maintain professional/technical knowledge of best practices through development activities.
• Research and evaluate user requirements and enhancements for software applications; test and document modifications.
• Analyze and document data processing specifications including basic system design and forms.
• Create and revise test plans for implementations; participate in system testing and conversion.
• Adhere to district guidelines and procedures.
• Map processes; evaluate user requirements and software enhancements; test and document modifications.
• Stay current on technological trends and best practices through professional development.
• Develop and maintain relationships with stakeholders within the Dallas College network to enhance digital engagement.

Skills

Workflow analysis

Data modeling

User interface design

Change management

Source control

Revision tracking

ERP systems

Reporting and analytics

Requirements gathering

Functional specifications

System testing

Communication skills

Stakeholder management

Job description

Weekly Work Hours
40

Compensation Range
Staff Range N06
Salary Minimum

FLSA
United States of America (Exempt)

Work Location
All positions are considered on-site roles.

After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.

Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

Staff Position Summary

Supports large functional areas through digital engagement and plays a crucial role in providing the technical foundation for a variety of operations.

Required Knowledge, Skills, and Abilities

• Knowledge of software design principles, including workflow analysis, data modeling, and user interface design.
• Knowledge of change management, source control, and revision tracking.
• Ability to solve complex business problems with due consideration for hardware/software capacity and limitations, operating times and the desired results.
• Knowledge of ERP systems, reporting and analytics tools, software implementation and support.
• Ability to research and resolve inquiries; demonstrate initiative and work independently with minimum supervision.
• Ability to work under time constraints to meet deadlines, multitask and set priorities, make decisions on a variety of complex matters, organize, schedule, and coordinate a variety of activities and projects.
• Ability to maintain and troubleshoot departmental reports and investigate root causes related to the data structure and data usage.
• Ability to establish and maintain cooperative working relationships with diverse individuals contacted during the course of work; research and evaluate information systems software applications; learn and adapt to changes in technology; retrieve data to prepare documents and produce a variety of reports from databases.
• Able to collaborate with system end users and stakeholders to build out proper.
• enhancements, maintenance, data integrity and security plans.
• Ability to research, evaluate, and recommend software and hardware solutions which ensure high quality and cost-effective operations.
• Ability to formulate, define and document functional system specifications.
• Must have strong interpersonal and communication skills including writing, listening, and facilitating to internal and external clients.
• Must be able to convey technical or complex information to others in non- technical terms.

Key Responsibilities

• Responsible for analyzing and modeling existing digital engagement processes with the purpose of understanding and documenting current procedures and identifying areas for improvement.
• Participates in discovery and may conduct surveys to collect and analyze data to determine Dallas College needs.
• Keeps management and users abreast of revisions to software applications, modifications, and workflow issues.
• Stays current with industry standards and Dallas College policies by maintaining professional and technical knowledge of best practices through professional development.
• activities and/or other educational opportunities.
• Researches and evaluates user requirements and enhancements for software applications, tests and documents modifications to application software.
• Analyzes and documents written specifications for data processing applications including basic system design, programming details, screen formats, user forms, user instructions and program documentation.
• Create and revise test plans for implementations; participates in system testing and conversion.
• Adheres to district guidelines and procedures.
• Performs process mapping; researches and evaluates user requirements and software enhancements for administrative/educational applications; tests and documents modifications to administrative/ educational application software.
• Keeps current on technological trends and best practices through professional development activities.
• Develops and maintains relationships with diverse, internal/external, stakeholders and constituents within the Dallas College community network to enhance physical and digital engagement across the college.
• Assists users in formulating requirements and advises on alternatives and implications.
• Assists with the application of patches, installing software, managing the application and database environment, monitoring performance, and troubleshooting alerts.
• Manages various scheduled and planned projects.
• Actively listens and responds constructively to stakeholders and/or team member's ideas or concerns regarding projects.
• Strong attention to detail utilizing interpersonal, oral/written communication and diplomacy skills when interacting with end users and other stakeholders.
• Provides excellent customer service.
• Completes required Dallas College Professional Development