Business Connectivity Support Specialist I

Charter Communications, Inc.; Orlando (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

Charter Communications, Inc. is seeking a Business Technical Support agent in Orlando to be the primary liaison for mid and large business clients. You will handle communications, escalate issues, and coordinate fixes across internal teams to ensure high service reliability.

You will work with Fiber Internet Access, Ethernet, Unified Communications, and other managed services, troubleshooting WAN/LAN and voice technology incidents while maintaining precise client records and timely updates.

Qualifications

• Bachelor's or associate degree in a technical field or equivalent education and training.
• 3-4+ years technical support experience in TAC, NOC or contact center environments, or networking certification or training with 0-1 years related experience.
• 0-1+ years' experience with at least one of Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi Services, Trunking, Unified Communications or TV Services
• 0-1+ years network troubleshooting in a 24x7 Operations Center

Responsibilities

• Serve as the main point of contact for mid and large business clients, managing communications and escalations for Spectrum's data, voice, video and managed services
• Respond to client issues reported through phone, trouble tickets, email and portals, consistently meeting established quality and productivity benchmarks
• Document technical issues in Spectrum's systems and coordinate fixes with internal and external teams
• Support clients on network technologies including Fiber Internet Access, Ethernet, Unified Communications, Trunking, TV, Managed Network, Managed Security and Managed WiFi
• Troubleshoot incidents involving WAN/LAN topologies, fiber and voice technologies, plus large corporate hardware and software environments
• Maintain accurate client records in relevant tools and systems
• Advocate for client issues, track escalations and provide timely updates during service-impacting events

Skills

Client service

English proficiency

Troubleshooting

Network concepts

Windows & Office

Network protocols

Routing & VPN

Coax & fiber

Prioritization

Education

Tech degree (Bachelor’s or Associate)

Job description

Charter Communications, Inc. is seeking a Business Technical Support agent in Orlando to be the primary liaison for mid and large business clients. You will handle communications, escalate issues, and coordinate fixes across internal teams to ensure high service reliability.

You will work with Fiber Internet Access, Ethernet, Unified Communications, and other managed services, troubleshooting WAN/LAN and voice technology incidents while maintaining precise client records and timely updates.