Digital Support Specialist I

Charter Communications; United States; On-site; USD 35,000 - 60,000; Full time

Job summary

Charter Communications, Inc. is seeking a Digital Support Specialist to enhance sales by efficiently handling orders and customer inquiries. You will collaborate across departments to promote products and services while upholding company policies.

This role supports growth through exceptional service and effective issue resolution. Office-based with variable hours, including weekends; strong English communication and adaptability are essential to succeed in a fast-paced environment supporting

Qualifications

• Requires high school diploma or equivalent.
• 2+ years in sales or customer service.
• Fluent English with strong reading, writing and speaking.
• Excellent organizational and multitasking capabilities.
• Ability to work both independently and collaboratively.
• Effective problem resolution skills for customer inquiries.
• Demonstrate sound judgment and prioritize tasks effectively.

Responsibilities

• Employ sales strategies to enhance product and service offerings and share successful techniques with colleagues.
• Contribute to customer satisfaction and retention improvements.
• Process orders for cable, internet, voice, and mobile services with new customers and partners.
• Address order issues across vendors to optimize delivery of digital products.

Skills

Fluent English

Organizational skills

Multitasking

Independent & collaborative

Customer service

Problem resolution

Computer proficiency

Education

High School Diploma or Equivalent

Job description

Job Summary

Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service.

Responsibilities

What our Digital Support Specialist Enjoy Most About the Role

• Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues.
• Contributing to the enhancement of customer satisfaction and retention.
• Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners.
• Addressing order issues across various vendors to optimize the delivery of our digital products.

Working Conditions

• Office environment with variable hours; may include weekends, holidays, and split days off.

Qualifications

Required Qualifications

Education

• High School Diploma or Equivalent

Experience

• +2 years of experience in sales or customer service.

Skills & Abilities

• Fluent in English, with strong reading, writing, and speaking skills.
• Excellent organizational and multitasking capabilities.
• Ability to work both independently and collaboratively.
• Effective problem resolution skills for customer complaints.
• Demonstrate sound judgment in job performance.
• Prioritize tasks efficiently.
• Comfortable with prolonged periods of sitting and handling numerous calls.
• Proficient in computer usage and various software applications

Preferred Qualifications

• Experience with consultative sales techniques, including needs analysis and closing.
• Strong problem-solving skills and ability to thrive in fast-paced settings.
• Effective communication skills to understand caller needs and provide solutions.
• Familiarity with cable/telephony products and services.
• Knowledge of Cable, Internet, Voice, and Mobile industries.
• Understanding of product information, packaging, pricing, and promotions.